Customer Success Manager

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🕒 April 29

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Lifted, an Upwork Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2025

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Lifted, an Upwork Company is a B2B SaaS platform that helps enterprise organizations source, contract, manage, and pay contingent talent globally and compliantly. It supports multiple engagement models — independent contractors, staff augmentation, employer-of-record, agent-of-record, and outsourcing — and integrates with MSPs, VMSs, and internal systems to provide centralized visibility, spend control, and audit-ready compliance. The platform emphasizes enterprise-grade security and data privacy standards while delivering a white-labeled talent experience for hiring managers and contingent workforce programs.

📋 Description

• Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Lifted offerings • Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Lifted product configurations, Lifted Talent network, and best practices within the context of customer-appropriate workflows • Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Lifted offerings (ensure Healthy customers) • Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Lifted offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders • Internally, own retention and churn mitigation of existing spend, including an internal Forecast, and partner with Sales on the expansion/growth motion • Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer • Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research • Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc

🎯 Requirements

• 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers • Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus • Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen • Demonstrated history of building enduring customer relationships with key stakeholders • Strong consultative skills, including effective discovery, and creative problem solving • Excellent communication skills, experience leading client meetings, QBRs, product trainings • Comfort with data-driven storytelling and leveraging data to provide effective recommendations • Strong project management and time management skills - can stay organized and manage multiple projects simultaneously • Effective collaboration with cross-functional teams in a matrix environment • Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen • Some travel to visit key customer stakeholders in person

🏖️ Benefits

• comprehensive medical coverage for you and your family • unlimited PTO • 401(k) plan with matching • 12 weeks of paid parental leave