Client Success Manager

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🕒 April 1

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Opportunity Global

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

👥 HR Tech

🔒 Cybersecurity

Education • HR Tech • Cybersecurity

Opportunity Global is a talent consultancy focused on preparing individuals for the future of work. They collaborate with organizations and charities to design programs that develop technical capabilities alongside essential human skills. Their offerings include programs on topics like Money & Mental Health, Understanding Menopause, Resilience, Intelligence Analysis, and Cyber Skills. Their goal is to create confident and capable candidates and promote life-long learning among populations.

📋 Description

• Partner with our clients to deliver predictable outcomes and experiences for their clients and predictable growth for their business by: • Delivering and communicating ROI for our clients, throughout the learner intervention • Being the trusted partner for the customer on use-case and programme functionality • Being the voice of the customer when managing processes and delivering ‘best in class’ programmes. • Develop and manage client portfolios. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Improve onboarding processes. • Help to find the right solutions for both the organisation and the client. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Aid in product design and product development.

🎯 Requirements

• Impressive executive presence and communication abilities • Ability to create structure in ambiguous situations and design effective processes • Previous experience managing a portfolio of clients • Understanding of working with cross-functional teams (e.g. Sales, Product, Marketing, Services) • An understanding of the apprenticeship world from work or personal experience would be advantageous