Customer Success Executive

🕒 March 24

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Fliplet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $759.4k Seed Round - Fliplet on 2015-04

SaaS • B2B • Enterprise

Fliplet is a remote-first, Shoreditch-headquartered low-code/no-code platform that enables organizations to build, deploy and manage mobile and web apps without heavy engineering. It provides a SaaS-based app builder with templates, analytics and customer success services aimed at business and enterprise customers, and emphasizes team collaboration, training and remote work.

📋 Description

• Manage multiple customer projects, ensuring timely, high-quality delivery • Gather comprehensive requirements from customers and draft accurate service estimates • Develop detailed project plans with clear timelines and deliverables • Utilize your technical skills to build prototypes using Fliplet Studio • Identify trends in customer needs to develop tailored solutions • Collaborate with developers to ensure successful app delivery • Escalate customer issues to appropriate internal teams for resolution • Maintain regular communication with customers to provide project updates • Assist customers in defining their goals and success metrics • Establish a clear Onboarding Project Plan with timelines and milestones • Serve as the customer's primary point of contact during project deployment • Demonstrate deep product knowledge and provide tailored recommendations • Schedule and conduct training sessions, guiding new customers through Fliplet’s initial setup • Assess training impact and suggest improvements

🎯 Requirements

• 2-3+ years of professional experience in a similar role and/or company • SaaS experience is highly beneficial • Exceptional project management and organizational skills • Strong communication and interpersonal skills • Multitasking proficiency • Advanced problem-solving with a proactive customer service mindset • Proficiency in customer relationship management (CRM) tools like HubSpot • Collaborative team player • Technical proficiency in web programming languages (HTML/CSS) • Experience using AI to accelerate the delivery of CS work, code and learning new skills or technologies

🏖️ Benefits

• 20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year • Annual budget for your professional development • £1,000 annual budget towards your health, wellness & equipment • Fundraising budget to support your charity endeavours • Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success • Ongoing training and development, and the chance to build a career in a growing company • Great culture: A warm and friendly team, regular socials and company events, both in person and virtual