Customer Service Specialist, Japanese

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🔥 4 hours ago

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Provide customer support in both Japanese and English across multiple communication channels • Resolve customer inquiries efficiently and professionally • Follow Standard Operating Procedures (SOPs) and internal guidelines • Accurately document customer interactions and resolutions • Maintain strict adherence to data security and confidentiality requirements • Collaborate with internal teams to ensure a seamless customer experience

🎯 Requirements

• Fluent in Japanese and English (written and spoken) • Prior experience in customer service, contact center, or customer support roles • Strong communication and problem-solving skills • Comfortable working in a performance-driven environment with KPIs • Technical requirements: Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer • Full-disk encryption (BitLocker or FileVault) enabled at all times • Active antivirus/EDR software and firewall protection • Secure Boot (Windows) or System Integrity Protection (macOS) enabled

🏖️ Benefits

• Remote role, with shift assignments based on business needs • Initial part-time schedule with the potential to transition to 40 hours/week, based on performance