M365 Team Lead

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Lifted

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏥 Healthcare

👥 HR Tech

📋 Compliance

💰 $6.2M Series A - Lifted on 2021-06

Healthcare • HR Tech • Compliance

Lifted is a platform for health and social care providers that streamlines recruiting, onboarding, sponsorship and ongoing compliance. The product offers access to pre-screened care workers, automated background and right-to-work checks, digital training and audit-ready records, Certificate of Sponsorship and visa application support, and real-time compliance dashboards and alerts. It is built to help care employers hire, sponsor and stay audit-ready with embedded immigration and compliance workflows.

📋 Description

• Manage a POD of M365 Ambassadors • Conduct final interviews for potential new hires • Perform biweekly 1:1 coaching with each Ambassador • Investigate and support underperforming agents through coaching plans • Ensure shift presence and team-member availability • Share organizational updates and decisions from higher management • Foster a team environment aligned with Microsoft’s service excellence • Supervise case intake, triage, and resolution in the queue • Prevent and act on idle cases • Respond to Microsoft traction requests for escalated attention • Review and document MIRC feedback for all DSAT • Investigate and report bad escalation requests using the SME tracker • Complete PCMS reports on long-running and high-risk tickets • Perform regular identity checks to address identity breaches promptly • Share insights on team performance, process gaps, and customer trends • Collaborate with Team Leads and Operations Leads to improve POD performance

🎯 Requirements

• Freelancer must provide necessary hardware and software at their own expense • Laptop/PC with dual boot: personal/work partition and project-dedicated environment • Windows 11 Pro compatible, updated, activated, and using a genuine product key • Minimum 16GB RAM • Intel 8th generation (Coffee Lake or newer) or equivalent AMD processor • TPM 2.0 required • Minimum 160GB SSD with 64GB free partition space • LAN connection required; WiFi may not be used to connect to provided systems and tools • Minimum 50 Mbps upload/download internet speed • No third-party antivirus; latest-update Microsoft Defender only • Microsoft Teams-compatible webcam with minimum 720p resolution • USB 3.0 Microsoft Teams-compliant microphone and headset with background noise cancellation • At least one monitor with 1368x720 or higher resolution • Dual monitors strongly suggested and preferred

🏖️ Benefits

• Employees can work remotely • Freelancer provides own tools at own expense