Client Success Associate

🕒 February 23

🇺🇸 United States – Remote

💵 $92k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

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Lighthouse

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

🤖 Artificial Intelligence

📋 Compliance

💰 $23M Debt Financing on 2016-08

Legal • Artificial Intelligence • Compliance

Lighthouse is a company that specializes in eDiscovery and information governance, employing advanced AI technology to streamline legal processes and improve outcomes for legal teams. They offer a range of services including document review, forensic data collection, and strategic consulting, with a strong focus on reducing costs and optimizing data management strategies. Lighthouse partners with various industries, including financial services and healthcare, to help manage complex data environments effectively while ensuring compliance and minimizing risk.

📋 Description

• Prepare client metrics, data and trends reports to provide client team consistent insight into account performance. • Analyze client metrics, data and trends to provide client team with insights that inform account strategy, touches and activities. • Gather client metrics and data to help prepare for, and attend as needed, client business reviews and client or client-related meetings. • Participate in drafting digital client business review content, annual reports, dashboards, and presentations. • Gather metrics, data and information to calculate ROI to inform client engagement, present in client meetings and incorporate into client communication. • Coordinate with Onboarding Team to ensure a smooth and complete new client onboarding experience. • Assist with complex cost and price modeling and presentation to clients. • Conduct surveys and host client feedback sessions to assess client health, identify issues before they arise, and ensure Lighthouse is meeting client’s desired business objectives and outcomes. • Research and collaborate with SMEs to address unique client requests and requirements and solve problems or challenges in a timely manner. • Assist with entering, updating and maintaining account information in CRM system.

🎯 Requirements

• Bachelor’s degree • 1+ years of experience in customer success, sales, client services or other client-facing role. • 1+ years of experience in legal technology, e-discovery or information governance, a plus. • Experience with enterprise level deployments and program management preferred. • Flexibility to pivot with changing business goals, needs and requirements. • Strong analytical, problem solving and change management skills. • Strong communication and technical writing skills. • Expertise in the full scope of the legal and e-discovery lifecycle, a plus. • Knowledge of legal and e-discovery technologies (e.g. EnCase, iPro, Nuix, Relativity, Brainspace), a plus.

🏖️ Benefits

• Lighthouse offers a quality comprehensive benefits package including medical, dental, vision, and a 401k with company match. • Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine through other wellness plans. • We offer a generous Flexible PTO program and paid volunteer days. • Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.