Lightspeed Commerce
1001 - 5000 employees
Founded 2005
☁️ SaaS
🛒 Retail
SaaS • Retail
Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.
Product Adoption Strategist, French Speaking
Job not on LinkedIn
🔥 10 minutes ago
🗣️🇫🇷 French Required
🗣️🇩🇪 German Required
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Lightspeed Commerce
1001 - 5000 employees
Founded 2005
☁️ SaaS
🛒 Retail
SaaS • Retail
Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.
📋 Description
• Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs. • Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables. • Build proactive, repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration. • Deliver targeted and consultative optimisation support. • Conduct live qualitative deep-dives to understand psychological or workflow barriers to adoption. • Map customer insights back to core customer personas. • Partner with Product, Product Marketing, Data, Education, Launch, and Account Management to create a cross-functional customer journey. • Advocate for customers across the wider organisation and surface reasons why features are not being adopted or retained. • Build relationships with customer-facing and product teams to create a consistent customer feedback loop. • Contribute to wider team objectives, including work outside the strict scope of the role.
🎯 Requirements
• 3–5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consulting, or a similar role within a B2B SaaS environment. • Fluent in English. • Professionally proficient in French or German. • Experience translating product features into business outcomes. • Experience developing interactive workshops or coaching programs that solve customer friction points. • Experience gathering qualitative customer feedback from live interactions and turning it into actionable recommendations for product, onboarding, or adoption improvements. • Strong facilitation and communication skills. • Ability to teach complex workflows in a simple, consultative way.
🏖️ Benefits
• A flexible work environment that empowers you to do your best work • A culture that celebrates performance • The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard • Career-defining opportunities • Inclusive and barrier-free workplace • Accommodations available on request for candidates taking part in all aspects of the selection process
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