Account Manager

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August 20

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Lillio (formerly HiMama)

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Education • SaaS • B2B

Lillio is a comprehensive platform designed to enhance the quality of childcare services. It offers solutions for center administration, billing, curriculum management, family communication, enrollment management, and educator training. Trusted by thousands of childcare centers, Lillio helps streamline operations and improve communication between educators and families. The platform provides tools such as electronic billing, curriculum kits, and professional development resources that save valuable time and improve educational outcomes. Lillio also offers world-class customer support and resources such as recorded webinars and templates to facilitate high-quality childcare experiences.

51 - 200 employees

Founded 2013

📚 Education

☁️ SaaS

🤝 B2B

📋 Description

• About Lillio (formerly HiMama) committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. We are a social-purpose business and certified B Corporation with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you. • Lillio is a Series B, private-equity backed business and we're proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected by Fortune in 2023 for their "Impact 20" list, which highlights organizations that have built their business models around world-changing ideas to solve social and environmental problems.

🎯 Requirements

• Experience: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus. • Strong Sales Skills: Demonstrated ability to upsell and cross-sell, identify new business opportunities within existing accounts, and achieve sales targets. • Negotiation Skills: Strong ability to negotiate contracts and terms with clients while maintaining positive relationships. • Self-Motivated: Ability to work independently, manage a sales pipeline, and be proactive in identifying opportunities for account growth. • Strong Communication Skills: Excellent verbal and written communication skills with the ability to build rapport and engage with customers effectively. • Problem-Solving Abilities: Ability to think critically and solve problems quickly and efficiently, with a customer-first mentality. • Customer-Focused: Passionate about providing an exceptional customer experience and committed to customer success. • Tech-Savvy: Comfortable using CRM tools, SaaS products, and the ability to quickly learn new software platforms. • Organizational Skills: Strong time management skills, with the ability to juggle multiple accounts and priorities simultaneously. • Bachelor’s Degree (or equivalent experience)

🏖️ Benefits

• Flexible working arrangements; we are a remote-first company • Health benefits package includes medical, dental and vision • 401K matching, and HSA contribution for US employees • Paid time off, including vacation, personal and volunteer days • A subscription to the mindfulness and meditation platform, Headspace • Opportunities for learning, mentorship and professional development • Ongoing team-wide and company-wide virtual social activities and success celebrations