Customer Success Manager – Airline, Airline Catering

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LimeFlight

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚀 Aerospace

🚗 Transport

☁️ SaaS

Aerospace • Transport • SaaS

LimeFlight is a comprehensive end-to-end inflight logistics software solution designed specifically for the airline industry. It offers a platform that enables airlines to manage master data, implement changes, and provide access to stakeholders. Features include LoadPlanning, allowing airlines to design galleys and build modular load plans; MealPlanning to manage menu grids and control costs; and RouteOptimization for determining efficient patterns across airline networks. Additionally, LimeFlight supports real-time inventory management and integrates with various systems to enhance workflow. The platform provides offline access to information through a mobile app and empowers stakeholders with a fully integrated portal for real-time access to up-to-date information.

📋 Description

• Own and manage a portfolio of key airline customers • Build strong, trust-based relationships with stakeholders across operations, IT, and management • Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives • Lead regular business reviews and management meetings • Monitor customer health, adoption, and satisfaction • Identify upsell and cross-sell opportunities (e.g. modules, integrations, services) • Drive retention and expansion revenue within your customer portfolio • Actively contribute to renewal processes and commercial discussions • Support onboarding and implementation phases as a strategic counterpart • Guide customers through integrations, data setup, and adoption best practices • Collaborate with implementation teams to ensure a smooth transition into run mode • Deliver targeted training sessions and workshops (remote & on-site)

🎯 Requirements

• Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry • Experience working with SaaS products or complex B2B software solutions is a plus • Bachelor's degree in Business Administration, Information Technology, or a related field • Strong stakeholder management and communication skills • Ability to manage multiple customer relationships in a fast-paced environment • Commercial mindset with a focus on value creation and growth • Proactive, ownership-driven approach to customer success • Fluent in English, French is a strong plus.

🏖️ Benefits

• Part of a mission-driven, remote team • Ongoing learning opportunities • Dynamic and engaging company culture • Opportunities for collaboration • Inclusive environment