Client Success Manager – Medical Practice

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🌐 Argentina, South Africa, +4 more countries – Remote

🇦🇷 Argentina – Remote 🇿🇦 South Africa – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote 🇲🇽 Mexico – Remote

💵 $36k - $42k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Limitless Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Limitless Agency is a coaching, done-for-you systems and growth firm that helps marketing agencies scale predictable, sellable businesses. They install the same acquisition, operations, enterprise-sales and exit-readiness systems the founder used to grow an agency to $500K/month and complete an 8-figure exit; offerings include a 14-day launch sprint, done-for-you ad/funnel/CRM builds, SOPs, AI agents for fulfillment, coaching, and a private equity arm (Limitless Capital) that can acquire partner agencies. Founded and led by Gill Valerio Jr. , the company emphasizes building buyer-ready, founder-optional agencies and supports a community with case studies and verified client results.

📋 Description

• Lead new-client onboarding, coordinate account access, and guide clinic teams through GoHighLevel training and lead-management workflows • Run weekly client performance calls during the first six weeks after launch, followed by support and review calls as needed • Analyze cost per lead, cost per booked consultation, speed to lead, outbound call activity, appointment booking and show rates, and patient conversion • Diagnose bottlenecks in lead quality, clinic follow-up, and patient acquisition, then translate findings into actionable recommendations for practice owners • Coach clinics on follow-up processes, call activity, and conversion improvements • Collaborate with media buying, creative, operations, and other internal teams to recommend campaign changes, track deliverables, and resolve client issues • Own client communication, satisfaction, account health, and retention; proactively identify risks and follow through on commitments • Identify suitable opportunities to add proven service lines, coordinate approvals, and collect payment when appropriate • Progressively take over client-facing responsibilities from the founder • Independently manage client conversations, diagnose and resolve performance issues, maintain relationships, and reduce founder involvement in day-to-day account management • Manage approximately 20–30 client calls per week across onboarding, platform training, performance reviews, and support

🎯 Requirements

• Strong experience with Meta Ads and performance marketing, including the ability to interpret funnel and conversion metrics without extensive guidance • Experience serving medical practices or healthcare-related businesses, with an understanding of how clinics convert inquiries into booked consultations and patients • Excellent spoken and written English, strong comprehension, executive presence, and the confidence to advise U.S. practice owners • Proven client-facing experience in account management, client success, marketing strategy, or a comparable consultative role • Sound judgment, proactive problem-solving, and strong follow-through • Ability to challenge clients respectfully while collaborating well with colleagues • Comfort managing several client relationships and coordinating cross-functional work independently • Ideally 5+ years in medical marketing agencies, client success, account management, or performance marketing • Experience with U.S. clinics, especially insurance-based medical practices • GoHighLevel experience, or comparable CRM expertise and ability to learn quickly • Familiarity with ClickUp • Experience improving client onboarding or retention processes • Primary availability 9:00 AM–5:00 PM Eastern Time, with occasional later client calls

🏖️ Benefits

• Fully remote role, with core hours aligned to U.S. Eastern Time • Competitive base compensation of USD $3,000 – $3,500 per month • Performance-based incentives, including upsell commission, a monthly retention bonus, and a quarterly performance bonus (subject to agreed targets and eligibility) • Substantial ownership as the primary advisor and relationship owner for medical practice clients • Direct access to the founder and a clear path to taking on greater client-facing responsibility • The opportunity to help build a client success function from the ground up in a growing, specialized agency • A focused service model, with a dedicated marketing team handling campaign execution so you can concentrate on strategy, diagnosis, and relationships • A culture that values autonomy, direct communication, collaboration, and meaningful work over unnecessary meetings • Growth potential: as the company grows, there may be opportunities to mentor additional CSMs or move into broader client success leadership • Meaningful impact: your work directly affects medical practices and their patients • 10% of the first month of incremental recurring revenue from eligible upsells • $300 per month for meeting the agreed 95% client retention target • $500 per quarter for meeting retention and other agreed client success KPIs

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