Claims Examiner II – Social Security

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🔥 13 hours ago

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Logo of Lincoln Financial

Lincoln Financial

10,000+ employees

Founded 1905

💸 Finance

👥 HR Tech

Finance • HR Tech • Insurance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately. • Applies expanded knowledge obtained from the role in increasingly more complex situations and continues to acquire more knowledge to apply in role. • Reviews and interprets disability insurance policies with specific attention to provisions related to other income and/or offsets. • Contacts and educates claimants eligible for SSDI benefits. • Explains both the differences and coordination between the disability policy/benefits and the SSA's benefits/adjudication. • Provides initial guidance and continues on-going communication with claimants regarding their SS responsibilities and follow-up items until a final determination is made. • Accurately posts SS offsets in applicable system(s). • Develops and maintains working relationships with SSDI vendors and/or claimant attorneys. • Works closely with internal benefits/claims teams; regularly providing information and updates regarding Social Security eligibility and determinations. • Takes initiative to investigate issues and identify root causes; recommends solutions to improve operational effectiveness. • Maintains and updates knowledge of SSDI guidelines and departmental policies & procedures.

🎯 Requirements

• High School diploma or GED or minimum Associate degree in lieu of required experience • Effective strong written and verbal communication skills • Ability to maneuver through multiple systems/databases/platforms/software • Ability to be adaptable/flexible as business needs change • 2 - 3 Years’ experience in claims or other insurance operations directly aligned to the specific duties for this role OR for candidates with an Associate degree or above, 0-1 year experience in claims or other insurance operations directly aligned to the role • Ability to problem solve and make independent decisions, while providing compassionate customer service • Research and data entry experience in a fast-paced environment • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

🏖️ Benefits

• PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training

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