Quality Assurance Manager

🕒 April 29

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Lingoda GmbH

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

📚 Education

👥 B2C

Education • B2C

Lingoda GmbH is a leading online language school offering live, interactive classes 24/7 for a range of languages including German, English, Business English, French, Spanish, and Italian. With engaging small group sessions and one-on-one opportunities, Lingoda provides personalized feedback from native-level teachers to enhance the learning experience. The company's structured curriculum focuses on practical conversation skills, grammar, and vocabulary expansion, catering to different learning speeds and objectives with programs like Lingoda Sprint, Flex, and Teams. Lingoda's approach ensures flexibility and convenience, making it an ideal choice for language learners worldwide.

📋 Description

• Executes systematic compliance checks in accordance with AZAV as well as risk-oriented spot checks of documentation and processes, and formulates unambiguous findings for mandatory follow-up by the functional departments. • Monitor defined KPIs continuously via the Quality Dashboard to identify operational blind spots and deviations at an early stage. • Prepares audit-relevant documentation and actively supports external provider and measure audits in accordance with AZAV. • Review the correct documentation of complaints and incidents at a meta-level to minimize risk as part of incident governance. • Develop and maintain QM templates, checklists, and guidelines that preventively eliminate error sources and strengthen departmental accountability. • Advise operational departments on regulatory gray areas and conduct sound preliminary analyses for the Lead QM. • Disseminate findings from internal and external audits to the respective departments and assist in translating these insights into Standard Operating Procedures (SOPs).

🎯 Requirements

• University degree in a relevant field (e.g., Business, Education Management, Administration) or equivalent practical experience. • 2-3 years of experience in an operational quality management or compliance role, ideally within the state-funded education sector in accordance with AZAV. • Proven Audit and QM competence, ideally supported by certification as a Quality Management Officer (e.g., TÜV / ISO 9001) or Internal Auditor (ISO 9001/AZAV). • Sound knowledge of Quality Management and specific technical expertise regarding regulatory requirements in accordance with AZAV. • High attention to detail and analytical mindset for conducting risk-oriented spot checks and identifying patterns. • Strong communication and problem-solving skills, with the ability to formulate unambiguous findings in a comprehensible and solution-oriented manner for the departments. • Experience in measure implementation, particularly in conducting internal audits and maintaining process documentation. • Fluency in German (C1/C2) and strong proficiency in English (B2+).

🏖️ Benefits

• - Approachable leaders and transparent communication - every voice counts at Lingoda! • - Company events and colleagues who are always happy to socialise + budgets towards team building events! • - An inclusive environment with great team spirit and passion for languages • - A well-structured and exciting onboarding process to set you up for success! • - The possibility to work remotely from your home or in the office located in the heart of Berlin • - Learning & development opportunities • - **Free access** to our language classes • - Mental Health programs • - Corporate benefits & pension funds • - Discounts on Urban Sports memberships (EU) • - Public Transport discounts in Berlin • - 30 vacation days per year • - Free snacks & drinks at the office • - The modern hardware necessary for your work (n/a for freelancers) • - Flexible working hours****