Customer Service Specialist

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🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Successfully work with prospects and existing customers by offering a world-class experience • Collaborate cross-functionally with teams across Lingraphica’s business units • Address non-product inquiries, resolve Tier 1 issues, triage and escalate customer concerns • Maintain knowledge of all product enhancements, website improvements, and marketing campaigns • Comfortably interact with customers through inbound/outbound calls, e-mail, and online chat • Monitor and report customer inquiry trends and recurring issues using CRM data • Effectively liaise with key functions such as Reimbursement, Funding & Benefits, and Product Support • Proactively follow up with customers to ensure concerns are resolved • Manage frontline activities using a ticket system

🎯 Requirements

• Bachelor’s Degree, preferred, or equivalent combination of education and experience • 2 years Customer Service experience, required • Experience offering Tier 1 customer support, preferred • Proficiency with Microsoft Office, VOIP, Zoom, required • Experience with HubSpot or other CRM, preferred • Fluent proficiency in Spanish, preferred

🏖️ Benefits

• Competitive base pay • $3,000 bilingual differential when applicable • Comprehensive benefits package • Commitment to fostering an inclusive and supportive workplace