Customer Service Representative

🔥 8 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $25 - $36 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Qureos

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

👥 HR Tech

☁️ SaaS

🤖 Artificial Intelligence

HR Tech • SaaS • Artificial Intelligence

Qureos is an AI-driven recruitment platform and hiring SaaS that accelerates time-to-hire for employers across the Middle East and South Asia. It provides instant talent sourcing (claiming candidate search in 5 seconds), an applicant tracking system (or integrations with existing ATS), talent insights and screening tools, and an AI hiring assistant called Iris that automates sourcing and vetting. Qureos serves enterprise and high-volume hiring use cases across industries (aviation, manufacturing, finance, retail, tech, healthcare, construction, hospitality, oil & gas, logistics, education and more) and offers employer-facing hiring resources and productivity tools (job description and interview generators, calculators, templates). The company recently raised $5M to scale its recruiting product and regional operations.

📋 Description

• Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. • Provide accurate and helpful information regarding our services, pricing, and scheduling. • Efficiently manage and resolve customer issues and complaints with professionalism and empathy. • Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. • Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. • Process service requests, forms, and applications in a timely manner. • Follow up with customers to ensure their issues are resolved and they are satisfied with our service. • Collaborate with internal departments to streamline processes and improve the overall customer experience. • Consistently represent the company’s values of honesty, dependability, and integrity in all communications.

🎯 Requirements

• Proven experience in a customer service, client support, or a similar role. • Exceptional verbal and written communication skills with a professional telephone manner. • Strong problem-solving skills and the ability to think on your feet. • Proficiency in using CRM software and other standard office applications. • Excellent organisational and time-management skills, with the ability to multitask effectively. • A high degree of empathy, patience, and a customer-centric attitude. • The ability to work independently and effectively in a remote setting. • A dedicated, quiet home office space with a reliable, high-speed internet connection is required. • Experience in the electrical or a related trade industry is advantageous but not essential.