Solutions Architect

🕒 November 21, 2025

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ListEngage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

ListEngage is a Salesforce exclusive Marketing Cloud Full Stack Partner that focuses on driving digital transformation through data-driven personalization, AI integrations, and enhanced customer experiences. With over 20 years of experience, ListEngage helps businesses optimize their use of Salesforce technologies across various clouds, including Marketing Cloud, Service Cloud, and Data Cloud, to achieve ambitious marketing goals and deeper customer engagement.

📋 Description

• Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds • Build and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilities • Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses • Create proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementation • Develop custom Prompt Templates and engineer system prompts for optimal agent performance • Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs • Implement agent security, including Einstein Trust Layer configuration and data masking • Perform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT) • Monitor agent performance analytics and continuously optimize based on conversation metrics • Troubleshoot and resolve issues related to agent responses, actions, and integrations

🎯 Requirements

• 3+ years of development and configuration experience within Salesforce Platform • Hands-on experience building and deploying Agentforce agents in production environments • Expertise in Salesforce Flow (including autonomous mode flows) and Apex for custom agent actions • Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce • Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.) • Experience with Data Cloud or similar customer data platforms • Knowledge of programming languages such as JavaScript, Python, and/or Apex • Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques • Experience with agent testing methodologies and conversation design principles • Required Salesforce Certifications: Salesforce Administrator, AgentBlazer Champion, Platform Developer I • Preferred Certifications: AgentBlazer Legend, Salesforce Platform App Builder, Agentforce Specialist, Platform Developer II, Data Cloud Consultant, Integration Architect (for complex implementations)

🏖️ Benefits

• Comprehensive benefits package, including health, dental, and vision insurance • Opportunities for professional development and career growth • A collaborative and inclusive work environment • 100% remote work arrangements (minimal travel may be required per client need)