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Senior Support Engineer, EMEA, APAC

🔥 8 minutes ago

🇮🇳 India – Remote

💵 $120k - $170k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

Where this job comes from

Posted on LiteLLM AI Gateway's careers page, not through a job board

First seen by Remote Rocketship 8 minutes ago

Logo of LiteLLM AI Gateway

LiteLLM AI Gateway

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🔌 API

🏢 Enterprise

💰 Seed on 2023-07

Artificial Intelligence • API • Enterprise

LiteLLM AI Gateway is a self-hosted, air-gapped gateway product that centralizes and controls access to large language models, agents, and model-controlling platforms for platform teams. It exposes a single OpenAI-compatible API and single login (SSO) to route requests to 140+ providers and 1,800+ models, manage keys and secret managers, enforce governance, observe and optimize costs and usage, and enable swapping backend models without code changes. The product emphasizes enterprise features like access controls, routing, observability, cost caps, and day-zero support for new models, enabling organizations to bring internal, fine-tuned, and self-hosted models behind one key.

📋 Description

• Own the support queue for EMEA and APAC customers and drive them to success • Diagnose customer issues and solve for the root cause, not just the symptom • Reproduce customer issues in their specific environments • Submit pull requests for bug fixes and improvements where needed • Act as the technical voice of the customer back to engineering

🎯 Requirements

• Based in EMEA or APAC • Technical depth and real familiarity with the LiteLLM product • Customer-focused approach to making customers successful with the product • Focus on solving root causes rather than patching over problems • Metrics-driven and hardworking • Ability to move through a high volume of tickets • Strong bias toward understanding problems deeply

🏖️ Benefits

• Health benefits • Dental benefits • Vision benefits • 401k plan with 3.5% match • Equity

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