Technical Support Engineer

🔥 42 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

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Nozomi Networks

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏭 Manufacturing

🎖️ Defense

📦 Logistics

Manufacturing • Defense • Logistics

Nozomi Networks is a leading provider of industrial cybersecurity solutions, delivering unparalleled asset intelligence, threat detection, and AI-driven insights. Specializing in cybersecurity for operational technology (OT) and Internet of Things (IoT), Nozomi Networks offers solutions such as asset inventory management, threat detection and response, risk and vulnerability management, and continuous network monitoring. The company serves a wide range of industries including energy, manufacturing, and utilities, ensuring their ICS and SCADA systems are protected. Nozomi Networks is recognized for its deep expertise in protecting critical infrastructure and operational technology, with strong compliance with cybersecurity standards.

📋 Description

• Provide post-sales break-fix, consulting, and collaboration with all stakeholders to resolve technical issues • Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, and optimisation as needed • Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed • Develop and maintain core competency on Nozomi Networks entire product line and technologies • Create knowledge base content where none exists and update existing content to correctly position solutions • Understand critical account infrastructure and technical environments • Provide white-glove treatment for critical accounts • Replicate and reproduce customer issues in the lab prior to escalating issues internally • Embody the Nozomi Networks Cultural Pillars and mission to protect what matters most with transparency and trust

🎯 Requirements

• Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer • Experience in network security in a support, design, consultancy or operations role • Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations • Knowledge of common networking, security protocols and applications • Detailed technical experience in installations, configuration and operation of security appliances in large complex environments • Strong knowledge of information security principles • Excellent troubleshooting skills • Strong communication (written/verbal) and presentation skills • Solid working proficiency in both written and spoken English • Ability to operate in settings with strong confidentiality and data privacy protocols • Comfortable using FreeBSD • Knowledge of PostgreSQL • Bachelor’s Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience • Experience in the field of ICS (Industrial Control Systems) security projects • Strong FreeBSD and IDS expertise are highly preferred • Experience handling escalated domestic and international customers; Technical Support experience is a plus but not mandatory • Expected to be on call on weekends approximately once per quarter • Suitable and dedicated home office environment, including reliable power and internet connectivity • Successful candidates will be subjected to background verification checks

🏖️ Benefits

• Fully remote work position • Health & Wellness • Financial • Work-Life Balance • Unparalleled Flexible Time-Off

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