Technical Support Engineer

Job not on LinkedIn

🔥 55 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yugabyte

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

💰 $188M Series C on 2021-10

Cloud • SaaS • Database

Yugabyte is a company that offers YugabyteDB, a PostgreSQL-compatible distributed database designed for cloud native applications. It enables enterprises to build resilient, scalable, and flexible applications. Yugabyte provides features such as built-in resilience, flexible disaster recovery, and seamless scalability. It also supports distributed SQL, which makes it suitable for modern applications requiring a relational model and ACID compliance alongside high availability.

📋 Description

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB • Troubleshoot and resolve issues involving distributed databases, cloud infrastructure, APIs, and application integrations • Collaborate with Engineering, Product, and Documentation teams • Maintain detailed case documentation and follow established support processes • Contribute to knowledge base articles and support tools • Continuously learn new technologies and expand understanding of Yugabyte’s ecosystem • Participate in a global on-call rotation, providing after-hours and week-off support when assigned

🎯 Requirements

• 3-5 years of industry experience in a technical role • Strong technical foundation in at least two of: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.) • Excellent problem-solving and analytical skills • Strong written and verbal communication skills • Proactive, customer-first mindset, with patience and persistence when resolving issues • Ability to work independently in a fully remote environment while collaborating across global teams • Position aligned with early morning IST hours • Weekend coverage required, with two fixed, consecutive weekdays off

🏖️ Benefits

• Flexible remote work environment with strong work-life balance • Competitive compensation and benefits • Collaborative, growth-oriented team culture that values learning and innovation • Work on cutting-edge database technology used by top enterprises worldwide

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