Associate Cloud Support Engineer – Weekend Shift

🔥 5 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Akamai Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔒 Cybersecurity

💰 Post-IPO Equity on 2001-07

Cloud Computing • Cybersecurity • Content Delivery

Akamai Technologies is a leading cloud services provider that specializes in delivering security, cloud computing, and content delivery solutions. It offers a range of services such as API security, DDoS protection, and performance optimization for web applications, ensuring secure and reliable user experiences. With a robust global infrastructure, Akamai empowers businesses to streamline their digital presence while safeguarding against various cyber threats and enhancing application performance.

📋 Description

• Resolve complex technical issues for global customers, including Fortune 500 companies and government agencies • Own problem resolution and address customer concerns and technical issues in a timely manner • Troubleshoot and perform complex data analysis of Akamai platforms and services • Drive quick mitigation and prevention of customer issues • Lead email and call communications with internal and external stakeholders • Support peers by prioritizing pooled customer work • Ensure quality handover of work and knowledge • Enhance organizational and customer knowledge through technical writing • Develop expertise and drive innovation across processes, operations, and technology • Mentor peers and guide investigations • Work independently on intricate system interactions during weekends, focusing on system availability and performance

🎯 Requirements

• Bachelor's degree in computer science/Engineering or relevant fields • 1-2 years of experience providing technical solutions and support to B2B customers • Expertise in internet protocols (DNS, HTTP/S, TCP/IP, TLS) • Linux/Unix debugging experience • Analytical problem-solving skills for complex technical issues • Ability to prioritize workload and responsibilities • Customer-first attitude • Effective written and verbal communication skills • Excellent interpersonal and collaboration abilities • Self-motivation and enthusiasm for responsibilities • Ability to work independently on weekends • Ability to support cloud system security, availability, and performance

🏖️ Benefits

• Remote work arrangement • Career development opportunities through GROW and Mentoring programs • Internal events such as APEX Expo • LinkedIn Learning • Exploratory recruiter call to learn more about the role

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