Helpdesk Support Engineer

🔥 6 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Clinton Health Access Initiative, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Clinton Health Access Initiative, Inc. (CHAI) is a nonprofit global health organization committed to building a world where everyone has access to healthcare. Founded in 2002, CHAI focuses on tackling major health issues like infectious diseases, maternal and child health, and non-communicable diseases through various programs in over 35 countries. By partnering with governments and organizations, CHAI aims to reduce the cost of healthcare, enhance health policies, and improve health systems, ultimately saving lives and fostering a healthier future.

📋 Description

• Maintain and manage Office 365, Azure AD, and local AD user accounts, ensuring accurate and efficient user access and security • Resolve technical problems related to desktops, laptops, mobile devices, and network services, or escalate issues to appropriate technical personnel • Proactively support field staff using Windows 11 and macOS, providing training and assistance as needed • Provide hardware and software support for local users in person and remote support via phone and email through the helpdesk system for users worldwide • Provide timely resolution of issues or escalate them to appropriate technical personnel • Interface with vendors to order new equipment and software • Install, upgrade, support, and troubleshoot printers, computer hardware, and authorized peripheral equipment • Maintain standard software configurations, including troubleshooting, loading, and configuring software images, supported applications, and drivers • Create and update documentation regularly • Maintain documentation of support requests, resolutions, and system configurations • Collaborate with IT staff and departments to identify and resolve recurring issues • Participate in IT projects and contribute to process improvement initiatives • Collaborate within a small team and with a globally dispersed team • Perform other responsibilities as required

🎯 Requirements

• Bachelor’s Degree, or Secondary School diploma or equivalent plus 3 years of relevant work experience, or equivalent total work experience • 3+ years of experience supporting users on Windows 11 and Microsoft 365 (O365) or later • Experience with macOS is a plus • Basic (L1) knowledge of AI tools is an added advantage, but not mandatory • Proven experience as an IT Helpdesk Engineer or similar support role • Working knowledge of anti-spam, antivirus, and encryption software

🏖️ Benefits

• Equal employment opportunities • Fair and mutually respectful work environment • Diversity and inclusion commitment

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