Customer Support Engineer II

🔥 49 minutes ago

🇮🇳 India – Remote

💵 ₹2M - ₹3.5M / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Ocient

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $132k Venture Round on 2022-07

Consulting • Healthcare • Logistics

Ocient is a company that specializes in hyperscale data warehouse solutions. Their technology is designed to deliver real-time analytics and manage complex data sets efficiently. Ocient provides tailored solutions that can be deployed either in the cloud or on-premises, leveraging industry-standard hardware. They focus on offering high performance, energy-efficient solutions that are cost-effective and optimized for various industries such as AdTech, Telecom, Government, Financial Services, Operational IT, and Geospatial sectors. With a strong emphasis on security and compliance, their platform supports SQL workloads, data pipelines, and machine learning capabilities. Founded in 2016, Ocient strives to tackle large-scale data analytics challenges by providing end-to-end solutions and expert management services.

📋 Description

• Work on customer-facing projects • Understand and support the Ocient product in Ocient Cloud, on-premises, GCP, and AWS environments • Participate in an on-call rotation for customer issues • Collaborate with internal teams on issue and feature validation • Triage high-volume customer tickets and prioritize issues • Document root cause analyses • Develop expertise in Ocient solutions • Report to leadership and external teams • Assist Level I Customer Support Engineers with diagnosis and resolution of complex problems in distributed system environments • Serve as a technical liaison between Engineering and customers

🎯 Requirements

• BS or MS in computer science, computer engineering, or related field • 5 to 6 yrs. Experience in customer support or similar role • SQL and Database Administration in a Linux/Unix Environment • Strong understanding of system administration and support of operations • Advanced troubleshooting, log analysis • Hardware/ Linux Kernel knowledge • Experience with query analyzers and query tuning / slow query optimization against large data sets • Linux OS proficiency • Network troubleshooting • Experience in coding/writing scripts • Experience setting up infrastructure in a data center, including network configuration and monitoring • Ability to participate in an on-call rotation for customer issues • Camera must remain on for the duration of video interviews; video filters, face-altering effects, and virtual backgrounds are not permitted

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume