Senior Technical Support Engineer

🔥 56 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

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Transmit Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $543M Series A on 2021-06

Consulting • Insurance • Logistics

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

📋 Description

• Provide advanced technical support within the desired SLA while achieving customer satisfaction goals • Own customer issues through resolution • Manage escalations • Evaluate root cause analyses to eliminate recurring customer issues • Independently handle complex customer issues through the support portal • Troubleshoot Transmit Security Platform functionality and usability issues • Interact with customers and their development teams to understand issues, communicate resolutions, and advise on best practices • Replicate customer issues in the support test environment • Collaborate with multiple internal teams • Serve as a Tier 3 escalation point for complex issues involving identity security, fraud prevention, and CIAM platforms • Manage critical incidents and contribute to product improvements

🎯 Requirements

• At least 6 years of technical Support engineering experience • Experience working in mission critical environments • Experience working with multi-tier and complex applications • Hands-on experience with Linux operating system • Strong analytical and troubleshooting skills • Service-oriented personality with a can-do attitude • Ability to work independently as a team player • Excellent written and verbal English communication skills • BS/BA in Information Technology, Computer Science, or a related discipline • Familiarity with Java, Scala, Python, or bash scripting is nice to have • Database management experience is an advantage • Practical knowledge of REST API • Familiarity with SaaS and cloud environments such as GCP, Azure, and AWS • Familiarity with web-based products and browser functionality, including cookies, local storage, and incognito mode • Knowledge of authentication technologies such as FIDO-based biometrics, OIDC, OAuth, and SAML • Knowledge of PKI, X.509 certificates, and SSL/TLS • Knowledge of iOS and Android mobile platforms is a plus

🏖️ Benefits

• Remote work options available for North American candidates • Professional development and career advancement opportunities • Collaborative team culture • Opportunity to play a key role in delivering a market-leading fraud protection and frictionless user experience solution

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