Senior Dispute Analyst

🔥 16 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $65k - $110k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Lithic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💸 Finance

💳 Fintech

🔌 API

Finance • Fintech • API

Lithic is a comprehensive platform that powers card payments and money movement for businesses worldwide. They provide direct network integrations with Visa and Mastercard, enabling companies to issue both prepaid and credit virtual cards, as well as physical cards, and manage these through a flexible API. Lithic offers a range of services including card processing, risk management, digital banking, and revenue management. Their platform supports seamless API integration for developers, facilitating fast and efficient card issuance, transaction monitoring, and fraud detection. Lithic also offers robust dispute management and settlement solutions, ensuring efficient financial operations for clients.

📋 Description

• Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution. • Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities. • Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality. • Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume. • Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation. • Develop and optimize representment strategies; analyze dispute trends to identify root causes and drive process improvements. • Define and report the KPIs and KRIs for the disputes program, and produce actionable insights by synthesizing operational trends and program performance data. • Serve as the interface to any business process outsourcing relationship • Partner with Product and Engineering to frame dispute requirements as enablers and to inform the roadmap for investigation tooling. • Mentor junior analysts and contribute to training on dispute handling, chargeback processing, and the investigation tooling.

🎯 Requirements

• Deep, hands-on experience managing card disputes and chargebacks, with strong knowledge of consumer protection regulations and card network dispute rules across the chargeback and representment lifecycle. • A track record of owning discrete risk or operations programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them. • Demonstrated judgment on complex disputes, edge cases, and pre-arbitration and arbitration scenarios. • Comfort building, testing, and tuning automation or AI-assisted workflows, or strong enthusiasm to own agentic tooling and translate it into operational capacity. • Strong analytical skills: able to synthesize operational and program performance data into trends, root cause analysis, and actionable insight. • Excellent communication with internal stakeholders, partner banks, and, where relevant, regulators, with the ability to frame requirements as enablers rather than blockers. • A bias toward ownership and iterative improvement, and the judgment to know which cases automation should close and which require a human

🏖️ Benefits

• Unlimited PTO • 12-weeks fully paid parental leave • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) • Work From Anywhere: work from anywhere in the world 4-weeks each year • 3% cashback on card purchases with your complimentary Privacy.com employee account • Health, vision, and dental insurance; HSA Contribution Match • 401(k) match • Voluntary Life Insurance and STD/LTD