Customer Success Application Engineer

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Litmus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏭 Manufacturing

🤖 Artificial Intelligence

☁️ SaaS

Manufacturing • Artificial Intelligence • SaaS

Litmus is a modern industrial data platform that transforms fragmented operational and machine data into a standardized, governed foundation for deploying AI and analytics across manufacturing plants. The platform provides industrial data connectivity, a unified namespace to standardize data, edge software to run applications and AI near machines (including support for offline and air-gapped environments), centralized edge management, and data governance tools to scale multi-site deployments. Litmus integrates with PLCs, SCADA, historians, MES, cloud providers and enterprise analytics, and is positioned to help manufacturers accelerate use cases like predictive maintenance, energy optimization, anomaly detection, and digital twins.

📋 Description

• Validate customer requirements for proof of concept and production implementations • Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations • Develop innovative ways for customer to maximize value from the Litmus products • Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite • Own assigned areas of documentation and ensure that content is relevant and current • Be a technical expert on implementing Litmus Edge and Litmus Edge Manager into a customer environment • Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits • Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios • Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support • Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies. • Responsible for providing feedback from the market to Product Management and Development regarding additional products including gaps between product functionality and market/customer demands, as well as documenting bugs and suggesting new features. • Communicate with Product Management and Development to provide valuable field input into new product requirements. • Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical issues. This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessary. • Work with colleagues to enhance and maintain the quality and effectiveness of demonstration scenarios. Ensure smooth presales to implementation account transitions by facilitating "handoff" process with a focus on continuous customer satisfaction. • Provide sales with ongoing support in fulfillment of RFI's, RFP's and other customer/prospect driven requests. • Where necessary, engage marketing and field presales to deliver webinars including recorded or live demonstrations. • Provide assistance and expertise to Litmus Partners and Value Added Resellers during the sales cycle to include analysis of prospects business requirements, solution architecture and solution presentations. • Attend conferences, participate in Customer Meetings and Customer Focus Groups to stay on top of changes in business issues, requirements, regulations and technology to understand where the market is going. • Participate in local, national and international Customer User Group conferences.

🎯 Requirements

• Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics • Familiar with network protocols and architecture • Experience coding in languages such as java script or python • Experience with Kubernetes and Docker • Understanding of databases • Familiarity with Linux based systems • Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera. • Experience performing in a customer facing / interactive role • Self starter and able to work independently as well as in a team environment • Enjoys solving problems • Enjoys staying abreast of new technology and continually learning new things • Able to adapt to change in a fast-paced environment.

🏖️ Benefits

• Collaborative team environment • Opportunities for professional development • Ownership and visibility in projects and company direction