General Manager

🕒 February 24

☕ Washington – Remote

☕ Washington – Remote

💵 $96k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Live Nation Entertainment

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

📱 Media

💰 Post-IPO Debt on 2023-01

Media • Entertainment

Live Nation Entertainment is the global leader in live entertainment, powering unforgettable experiences around the world. Artist-powered and fan-driven, Live Nation works with musicians to bring their creativity to life on stages across the globe. As the top producer of concerts, ticket seller, and brand connector to music, Live Nation's platform leads the market in these three core industries. Their mission extends beyond entertainment, aiming to uplift, inspire, and create memories through the power of live music.

📋 Description

• Establish and maintain high standards of customer service for staff, customers and vendors • Identify and maximize revenue drivers while optimizing the overall guest and artist experience • Possess excellent working knowledge and oversight of Health & Safety and Security plans and protocols • Oversee Recruiting, training, scheduling, and motivation of a highly skilled and functioning team of full and part-time staff • Manage team to high standard through clear communication of goals and expectations • Create and maintain a positive venue culture with employees, guests, and visiting artists • Collaborate with all departments and divisions including Marketing, Premium Seat Sales, Food and Beverage, Ancillary Sales, Security, and Sponsorship teams to create innovative offerings that drive incremental revenue growth, fan and partner engagement, safety, and profitability • Responsible for meeting staffing levels and budget targets of concerts • Manage relationship with State and municipal governments • Create and maintain positive interactions and partnerships with landlord and building management, local business, and homeowner organizations • Oversee food and beverage performance and strategies (point of sale ratio, variety, etc.) • Develop and implement best practices for traffic, parking operations, and pedestrian queuing • Day to day management of all venue vendors/subcontractors, possibly including but not limited to HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling • Work with legal department on contracts and insurance requirements for all outside contractors and vendors • Promote and establish ticketed venue rental events • Oversee operations and budgets of Special Events including those related to charities, government, conventions, and large-scale happenings including sports championships and conventions • Work closely with Live Nation promoters and Venue Nation Operations management and provide direction on standards and compliance to venue team • Coordinate and facilitate event set-up with Operations Manager and team • Oversee implementation of Live Nation policies and procedure and protocols, including those related to security, system of authority, and accounting • Perform and execute timely financial Flash Reports after events. Understand and perform event settlement functions • Create and update event and venue budget forecasts, including operational and production expenses and ancillary revenue streams. Implement and comply with the company’s audit procedures • Ensure that employee performance is monitored and reviewed • Manage employee attendance records • This position typically supervises many exempt and non-exempt positions • Responsible for meeting staffing levels and budget targets for each event • Ensures advance contact for each show with tour/event production managers • Fulfills requirements with input on budget from Talent booking division • Performs or confirms advance contact with tour/event security directors. Fulfills requirements with input from LN Global and regional security management • Available to work nights, weekends, and holidays. On site for events prior to load in and until load out • Any other reasonable duties as assigned by the executive management

🎯 Requirements

• Minimum 5 years experience as a general manager, or in high-level concert production, operations, or touring management • Ability to perform all job duties and responsibilities • Requires excellent communication skills, both verbally and written • Must have expertise in profitability analysis and budgeting • Exhibits strong problem-solving skills in long term and immediate situations

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match