LocalStack
SaaS • Productivity • Developer Tools
LocalStack is a tool that enables developers to run and test their AWS applications locally, facilitating faster development and reducing AWS costs. By serving as a localized emulator for AWS, LocalStack simplifies the development and testing process, allowing teams to focus on building and deploying applications without the overhead of managing AWS dev accounts. It offers features like local AWS service emulation, enhanced development speed, and reduced complexity in cloud application testing. This makes it a popular choice among development teams looking to improve productivity and efficiency in cloud-based projects, all while minimizing cloud expenses.
Head of Customer Success
Job not on LinkedIn
November 13
LocalStack
SaaS • Productivity • Developer Tools
LocalStack is a tool that enables developers to run and test their AWS applications locally, facilitating faster development and reducing AWS costs. By serving as a localized emulator for AWS, LocalStack simplifies the development and testing process, allowing teams to focus on building and deploying applications without the overhead of managing AWS dev accounts. It offers features like local AWS service emulation, enhanced development speed, and reduced complexity in cloud application testing. This makes it a popular choice among development teams looking to improve productivity and efficiency in cloud-based projects, all while minimizing cloud expenses.
📋 Description
• Drive customer retention, satisfaction, and growth by implementing best-in-class processes, tools and strategies (build CS playbook) • Own renewal outcomes for LocalStack, setting core metrics • Lead customer education through enablement sessions, documentation and workshops • Own executive business reviews (QBRs) with VP+ stakeholders to demonstrate ROI • Develop and prioritise initiatives to accomplish metrics and own performance against each • Continuously work with Product & Engineering teams to deliver customer insights, feedback and usage patterns, and proactively address feature gaps.
🎯 Requirements
• 7 - 12 years of professional experience, including 3-5 years in CS, or related roles in B2B SaaS • Proven track record of managing enterprise customers ($250K+) • Excellent knowledge of b2b SaaS environment and strong product mindset • Proven strong, data-driven approach to customer success, with expertise in key metrics such as churn, retention, and Net Promoter Score (NPS). • (Preferred) Experience supporting engineering personas (DevOps, SREs, backend engineers etc)
🏖️ Benefits
• Fully remote • Competitive salary • Annual company retreat • Unlimited PTO • Private medical and pension plan • Friendly and inclusive workplace culture (community guilds and online company events)
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