Technical Account Manager

Job not on LinkedIn

October 18

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $110k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Locksmart Australia

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Security • Enterprise

Locksmart Australia is the trusted partner for Ojmar Intelligent Locking Systems, operating in Australia and New Zealand. Formerly known as Ojmar Australia, the company specializes in providing cutting-edge locking solutions, including mechanical and intelligent systems designed and manufactured in Spain. Offering nationwide servicing for lockers and locker locks, Locksmart Australia ensures high standards of security and reliability. They provide a complete service from supply to installation, tailored to meet the needs of businesses seeking to implement secure locker and storage solutions.

2 - 10 employees

🔐 Security

🏢 Enterprise

📋 Description

• Build and Nurture Relationships: Develop strong, long-lasting client relationships and act as a trusted advisor, understanding their unique needs and goals. • Drive Onboarding and Value: Guide clients through the production onboarding process, providing support and training to ensure they gain maximum value from the product or service. • Proactively Ensure Satisfaction: Monitor client satisfaction and proactively address any potential issues or concerns to prevent churn and foster a positive client experience. • Act as Client Advocate: Serve as the internal advocate for the client, sharing their feedback and needs with internal teams (e.g., product development) to influence future offerings. • Identify Growth Opportunities: Identify opportunities for upselling or cross-selling and collaborate with sales to expand the client relationship, ensuring continued growth and value realization.

🎯 Requirements

• Bachelor's degree with a preference for a STEM degree or equivalent employment. • 5+ years of experience in a technical account management or customer success manager role. • Current, solid sysadmin skills in Linux (and preferably Windows). • Exceptional interpersonal and communication skills, both written and verbal. • Strong project management skills. • Strong understanding of enterprise storage solutions. • Strong technical skills working with IT system administrators or developers. • Proven ability to build and maintain strong customer relationships. • Ability to work independently and as part of a team. • Ability to manage multiple projects simultaneously.

🏖️ Benefits

• Competitive compensation and benefits. • Multiple health insurance options. • Medical FSA and Dependent Care FSA. • Dental insurance. • Vision insurance. • 401(k) savings plan with employer matching. • Employer-sponsored long-term disability. • Paid holidays and PTO that increases with longevity at the company. • Discounted health club membership. • Flexible work arrangements, including remote opportunities. • Collaborative and innovative work environment. • Opportunities for growth!