Solution Manager - Technical Account Manager

Job not on LinkedIn

June 27

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Logo of Locus

Locus

eCommerce • Retail • Logistics

Locus is an AI-powered logistics platform that provides comprehensive solutions for order management, delivery orchestration, and fulfillment automation designed to enhance customer experiences and optimize logistics operations for retailers and manufacturers. With a focus on omnichannel fulfillment, Locus enables businesses to improve efficiency, reduce costs, and achieve sustainable growth through advanced analytics and real-time visibility across delivery processes. Trusted by over 200 leading brands in more than 30 countries, Locus delivers tailored logistics solutions suitable for various sectors including retail, e-commerce, and FMCG/CPG.

201 - 500 employees

Founded 2015

🛍️ eCommerce

🛒 Retail

💰 $50M Series C on 2021-06

📋 Description

• Serve as the technical bridge between Locus and strategic customers • Own the end-to-end technical relationship post-sale • Collaborate on onboarding and tailor solutions • Act as the single point of contact for technical needs • Guide customers in adopting platform features • Proactively identify technical risks and troubleshoot issues • Influence product roadmaps and advocate for enhancements • Provide regular solution performance updates

🎯 Requirements

• 6–10 years in a technical customer-facing role • Prior experience in logistics or supply chain domains • Strong grasp of APIs, cloud platforms, system integrations • Ability to translate business requirements into scalable solutions • Proven success in managing complex customer relationships • Excellent written and verbal communication skills

🏖️ Benefits

• Competitive compensation • Benefits • Flexibility to work remotely or from a regional office

Apply Now

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