Customer Success Manager

Job not on LinkedIn

🕒 Yesterday

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $100k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Logically

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🔐 Security

Artificial Intelligence • SaaS • Security

Logically is an AI-driven intelligence platform that detects digital threats, predicts narrative trends, and surfaces early indicators of risk and opportunity across 50+ native languages and 200+ translations. It combines predictive modeling, network detection, and narrative intelligence with human analyst context to support reputation and crisis management, threat intelligence, operational resilience, and market/product signal detection for governments, enterprises, and PR/brand teams. Logically helps organizations act faster and more confidently by mapping influence networks, geolocating mentions, and classifying risk.

📋 Description

• Assist in developing success plans and strategies for customers, with a focus on supporting long-term relationships and reducing customer churn. • Perform follow-up tasks as part of marketing campaigns, helping to ensure customer engagement and satisfaction. • Aim for high customer satisfaction scores, making sure customers are referenceable and receive annual NPS scores of >8. • Monitor customer agreements and help manage change requests and approvals as needed. • Maintain customer information and activity in CRM tools like Salesforce, ensuring accurate record-keeping and adherence to defined procedures. • Identify opportunities to expand product and service usage with existing customers and provide support in managing these opportunities. • Ensure customer contact information is updated and kept current in Salesforce and ConnectWise. • Organize monthly check-ins with regional service teams to align client needs and gather valuable feedback. • Collaborate with Marketing to develop customer appreciation initiatives and engagement activities. • Act as a customer advocate by collaborating with cross-functional teams such as Marketing, Sales, Product, Service, Finance, and Engineering to enhance processes and improve customer satisfaction and retention. • Assist with special projects as requested by leadership.

🎯 Requirements

• Associate’s degree in management, Information Technology, Computer Science or commensurate experience required. • 1 year of experience in customer success, sales, or consulting capacity. • Familiarity with IT services such as Microsoft O365, Cloud, or Network Security is helpful; additional training will be provided. • Basic knowledge of CRM systems like Salesforce, ConnectWise, or Microsoft Dynamics is advantageous. • Solid understanding of cybersecurity or managed IT services, and how they relate to helping solve SMB, mid-market, and enterprise frustrations. • Experience working cross-functionally with an account team including both Account Managers and SMEs, providing account management support to assigned projects and service teams. • Ability to work in a team environment and demonstrate leadership, presentation, and planning ability, as well as verbal and written communication skills. • Business acumen; translating business requirements into related solutions. • Flexible and able to remain calm in times of stress while managing multiple priorities at one time. • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations. • Sound problem-solving technique with ability and persistence to generate options and select the best solution. • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders. • Ability to communicate effectively with customers and various levels of management both verbally and in written form. • Ability to manage multiple sales opportunities in a fast-paced environment. • Team player mentality and willingness to share knowledge with others.

🏖️ Benefits

• A culture built on doing the right thing • Work at the forefront of cybersecurity and emerging technologies • Collaborative, growth-oriented environment • Competitive compensation and benefits • Opportunities for professional development and advancement • Make a real impact by helping organizations reduce risk and build resilience