Quality Analyst II

Job not on LinkedIn

🕒 July 8

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lojas Renner S.A.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1965

🛒 Retail

👗 Fashion

🏪 Marketplace

Retail • Fashion • Marketplace

Lojas Renner S. A. is a large Brazilian retail and fashion group headquartered in Porto Alegre that operates multiple consumer brands and businesses, including department stores, apparel labels (Youcom, Ashua), home goods (Camicado), and a resale platform (Repassa). The company emphasizes digital transformation, marketplace operations, sustainability and circular fashion initiatives, and runs innovation and venture programs to support tech and data capabilities. It serves primarily B2C customers through physical stores and online channels.

📋 Description

• Extract, query, and manipulate data from data lakes, databases, and customer service platforms. • Structure, validate, and maintain reliable databases for use by curation, customer service, and business teams. • Cross-reference information across different sources to identify patterns, trends, and opportunities. • Develop analyses that support improvement of the customer experience across digital channels (IVR/URA, WhatsApp, and Chat). • Build and monitor operational and strategic KPIs for digital channels. • Create dashboards, management reports, and analytical studies to support decision-making. • Identify deviations, bottlenecks, and improvement opportunities through data analysis. • Support initiatives for automation, monitoring, and data governance in the area. • Collaborate with business, technology, planning, operations, and curation teams to translate business needs into analyses and recommendations. • Ensure the quality, consistency, and traceability of information used by the area.

🎯 Requirements

• Bachelor's degree completed, preferably in Statistics, Data Science, Information Systems, Computer Science, or related fields. • Experience in analysis, processing, and manipulation of data in corporate environments. • Advanced knowledge of SQL. • Experience with data lakes, data warehouses, or structured databases. • Experience with data visualization tools such as Power BI, Tableau, Looker, or similar. • Experience creating and monitoring performance indicators. • Knowledge of metrics and KPIs for digital operations and customer service. • Experience or familiarity with digital customer service channels, especially IVR/URA, WhatsApp, and Chat. • Nice to have: Knowledge of Python for data analysis and automation. • Experience in data modeling. • Experience with Salesforce or other customer service platforms. • Experience with customer experience (CX) data and digital customer journeys. • Knowledge of artificial intelligence applied to customer service, chatbots, and conversational flows. • Experience in retail, e-commerce, or financial services. • Knowledge of process automation and generation of predictive insights. • Strong analytical skills and critical thinking. • Investigative mindset and problem-solving orientation. • Ability to translate complex data into clear, actionable insights. • Organized and detail-oriented. • Good communication skills and ability to interact with different areas. • Proactive in identifying opportunities and proposing improvements. • Ability to prioritize and manage multiple demands. • Business acumen combined with technical depth.

🏖️ Benefits

• Transportation voucher and/or company shuttle for vacancies at our DCs (distribution centers)* • Meal/food voucher • Christmas gift basket • Home office allowance (for hybrid or remote employment contracts)* • Multi-purchase credit card • Employee discount at our stores • Medical insurance • Dr. Be (telemedicine, telepsychology, nutritional coaching, and sports coaching) • Wellhub (Gympass) • Programs and campaigns developed to promote self-care, health, and well-being for our employees and their families • Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work style/tools • Dental plan • Univers – discounts at Raia and Drogasil pharmacies • Pet health plan • Running coaching • Discounts on universities, schools, language courses, and vocational training • Discounts on cinema and theme park tickets, and more.