Social Media Analyst I

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🕒 May 27

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Lojas Renner S.A.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1965

🛒 Retail

👗 Fashion

🏪 Marketplace

Retail • Fashion • Marketplace

Lojas Renner S. A. is a large Brazilian retail and fashion group headquartered in Porto Alegre that operates multiple consumer brands and businesses, including department stores, apparel labels (Youcom, Ashua), home goods (Camicado), and a resale platform (Repassa). The company emphasizes digital transformation, marketplace operations, sustainability and circular fashion initiatives, and runs innovation and venture programs to support tech and data capabilities. It serves primarily B2C customers through physical stores and online channels.

📋 Description

• Constantly analyze the area's strategic indicators to generate insights, patterns, trends and opportunities for action; • Prepare reports and specific analyses based on the indicators reviewed; • Analyze customer behavior, correlating it with area results and identifying patterns; • Propose customer service strategies; • Propose initiatives and processes that add value to the customer experience and increase customer satisfaction; • Stay up to date on social media best practices; • Work with leadership to deepen collected insights, discuss directions and co-create solutions; • Monitor and track results from implemented improvements; • Ensure good knowledge management by creating structured records of collected insights and completed projects; • Collaborate with other company areas to build solutions that impact the customer experience.

🎯 Requirements

• Bachelor's degree in progress or completed; • Intermediate/advanced knowledge of Excel, including creating dashboards, charts and pivot tables; • Customer service experience is desirable; • Knowledge of social media dynamics; • Experience creating and monitoring operational indicators; • Analytical profile with a passion for analysis; • Interest in working in diverse, collaborative environments.

🏖️ Benefits

• Transportation allowance and/or company shuttle for positions at our Distribution Centers* • Meal/Food voucher • Christmas food basket allowance • Home office allowance (for hybrid or remote work contracts)* • Multi-purchase credit card • Employee discount at our stores • Medical insurance • Dr. Be (telemedicine, telepsychology, nutritional coaching and sports coaching) • Wellhub (Gympass) • Programs and campaigns designed to promote health self-care and well-being for our employees and their families • Balance methodology applied with leadership and teams to strengthen communication and recognition, well-being, and work style/tools • Dental plan • Univers - discounts at Raia and Drogasil pharmacies • Pet health plan • Running coaching • Discounts at universities, schools, language courses and vocational training • Tickets to cinemas, theme parks and more.