Solutions Engineer

🕒 May 18

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Loop

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

☁️ SaaS

🏢 Enterprise

💰 $65M Series B on 2021-07

eCommerce • SaaS • Enterprise

Loop is a comprehensive returns management platform designed for eCommerce brands. It helps businesses optimize operations related to returns, post-purchase experiences, and reverse logistics. The platform offers features like automated returns, fraud prevention, exchanges, insights, and workflows, which are customizable to fit any brand's needs. Loop integrates seamlessly with popular applications, especially those on Shopify, and allows businesses to handle millions of returns efficiently, driving customer loyalty and retaining revenue. The company's service is scalable, secure, and supported by an enterprise-level service delivery team.

📋 Description

• Become an expert on Loop’s platform, ecosystem, and integrations, including the carrier, 3PL, OMS, WMS, and tax/compliance partners most common in EMEA and APAC, staying up to date on the latest builds. • Provide technical support to our Sales, Post Sales, and Partner teams through Slack, in-person and virtual meetings, with availability that works across UK, European, and APAC time zones when needed. • Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies operating in EMEA and APAC markets. • Create customised product demos and proofs-of-concept, including front-end configurations and region-specific scenarios such as cross-border returns, multi-currency, VAT/IOSS handling, and localised carrier flows, and present these solutions to internal and external audiences. • Become an SME on our APIs, webhooks, integrations, and front-end customizations for both internal and external partners, including merchants running headless, composable, or non-Shopify-native architectures. • Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience and the back-end logistics flows that sit behind it (3PL handoffs, warehouse receiving, label generation, reverse logistics protocols). • Help enable our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities to merchants in market. • See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering, Product, and Design, and explore creative ways to develop on the Loop platform.

🎯 Requirements

• 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting, ideally with exposure to merchants or customers headquartered in the UK, EU, or APAC. • Hands-on experience with logistics, 3PL, and warehouse systems and protocols. • Strong integrations background across diverse commerce architectures. • Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively. • Solid understanding of how web components operate, browsers, APIs, webhooks, servers, and the ability to walk non-technical audiences through end-to-end flows. • Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customisations. • Excellent communication skills, you’re engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience. • Strong project management skills and the ability to juggle multiple priorities across overlapping time zones. • A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content.

🏖️ Benefits

• Flexible working hours • Professional development opportunities