Services Project Coordinator

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🕒 March 6

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Lowe's Companies, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1946

🛒 Retail

Retail

Lowe's Companies, Inc. is a home improvement company offering a wide range of products and services for home renovation and maintenance. With a focus on providing opportunities and career paths in corporate, store, supply chain, and technology sectors, Lowe's aims to grow and succeed as a team. The company is headquartered in Mooresville, North Carolina and is committed to equal employment opportunities. Lowe's is known for its signature gable mansard design, and offers a variety of positions across different fields within the company. Lowe's serves a diverse customer base and provides a supportive work environment for its employees.

📋 Description

• Answer inbound calls from customers, service providers and stores to provide installation job support. • Manage outbound tasks and make outbound calls to customers, providers, stores and vendors in order to provide updates or gather job information. • Conduct initial contact with customer and service providers to provide centralized contact information and job expectations. • Ensure projects are scheduled within the SLA by the service provider and provide confirmation to the customer. • In coordination with stores and customers, arrange product delivery to ensure work can begin on time. • Ensure all required compliance documents related to permits and Lead Safe Practices are uploaded. • Manage and resolve Work Order issues (post project completion). • Submit accurate documentation of all interactions related to the project. • Practice active listening skills with customers, service providers, stores and vendors. • Deliver consistent service by referring to and executing defined processes.

🎯 Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable • 1-3 years' experience in a customer facing role • Bachelor's degree in related field (preferred) • 1 year Experience in project coordination OR experience in remodeling or construction industry (preferred) • 1 year Experience working in a Project Management function (preferred) • Experience in contact center environment (preferred)

🏖️ Benefits

• 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities