One of the first companies to offer end-to-end digital and AI-powered solutions spanning the entirety of the patient journey, Loyal is the preferred software solution for improved care utilization among the nation's leading health systems and hospitals. From selecting a provider best suited for them to closing the feedback loop on their experience, patients who engage with healthcare networks via our proprietary platform quite simply, tend to be more loyal. Learn how to streamline patients' navigation of your health system and network of clinical services at LoyalHealth.com.

Loyal

Software Engineer

The Senior Engineer, Infrastructure will be responsible for technical strategy, execution, and delivery of planning and deployment of our Azure infrastructure. This role will mentor and help develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap. You will lead projects from conception to completion, as well as maintain and improve existing infrastructure.

Senior Software Engineer, Cloud Infrastructure (Remote)

Sales & Solutions Engineer

• The Solutions Analyst is responsible for providing ongoing maintenance and recommending changes, improvements, and enhancements for Loyal's products in support of continued customer goals and product optimizations.
• In this role, the Solutions Analyst will be responsible for working closely with internal stakeholders and customers to identify opportunities, align on recommendations, make the appropriate changes, and measure the success.
• Reporting to the Manager, Customer Solutions, a successful Solutions Analyst will communicate effectively with a strong customer service focus and have strong critical thinking skills while maintaining a high degree of accuracy.
• Participates in the implementation process for customers.
• Responsible for maintaining dialog responses through the entire customer lifecycle of designated accounts.
• Analyzes feedback, performance, and other data against KPIs to find actionable insights for our customers and recommend product improvements.
• Monitors the performance of products on our customers' sites, frequently reviewing key metrics and reports, and making adjustments to improve performance.
• Participates on customer calls and serves as a subject matter expert for chatbot and dialogs.
• Qualifications Bachelor's Degree or equivalent work experience required.
• 1 year of experience in a customer-
• facing role using data to derive insights related to the success of a product including problem solving and creating solutions.
• 1 year of experience with marketing intelligence and automation tools strongly preferred.
• Understanding of and familiarity with HTML and coding strongly preferred.
• Proficient with G-
• Suite tools such as Docs, Slides

Solutions Analyst (Remote)

Sales & Business Development

• The Vice President (VP), Sales will lead Loyal's Mid-
• Market sales team by providing leadership, direction, and resource stewardship to Loyal's sales function.
• The VP, Sales will be accountable for the profitable achievement of sales organization goals and aligning sales objectives with Loyal's business strategy.
• Up to 20% travel (approx.
• 2 times per month, duration of trips are 2-
• 3 days typically).
• Responsible for helping with the design and implementation of a comprehensive sales strategy.
• Aligns the team on key value drivers and ensures all members of the team understand and can communicate those differentiators.
• Establishes and enhances metrics for measuring the performance of various groups within the team as well as the performance of the team as a whole, including leading indicators such as activities, pipeline generation (with lead source), pipeline velocity, and close rate.
• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Responsible for the budget process, including managing team expenditures and remaining within budget guidelines.
• Hires, coaches, and manages a team of Mid-
• Market sales representatives and sales development representatives.
• Analyzes performance data to drive improvements through methods, procedures, and training.
• Aligns the sales team objectives with Loyal's business strategy through active participation in corporate strategic planning, sales strategy development, forecasting, sales resource planning, and budgeting.
• Manages all stages

VP, Sales - Mid-Market (Remote)

• Researches and creates target prospecting lists using tools such as Google, LinkedIn, ZoomInfo, and Definitive Healthcare.
• Creates a great first impression to prospects with a friendly and professional attitude, compelling message and consistent follow-
• Educates and develops prospects into qualified opportunities.
• Works with the sales team by scheduling joint discovery calls that will transition into product demonstrations by the sales executives.
• Maintains accurate and detailed accounts, contacts, opportunities and sales activities in the CRM and sales engagement platform.
• Gains a solid understanding of the healthcare industry and becomes a trusted advisor on the ever-
• evolving trend of consumerism.
• Qualifications
• Bachelor's degree in Business Administration or related field or equivalent work experience.
• 1 year of sales experience is preferred.
• Experience working with Salesforce CRM and sales engagement technologies is preferred.
• Experience working in or with the healthcare industry is preferred.
• Experience and familiarity with using Google Workspace is preferred.
• Experience working within a software as a service (SaaS) company is preferred.
• Experience working within a high growth and/or ambiguous environment, with proven experience to be dynamic is preferred.
• COVID-
• 19 Vaccinations Consistent with Loyal policy, candidates performing in-
• person work will be required to show proof of being fully vaccinated against COVID-
• 19 upon commencing employment.
• Reasonable accommodations will be considered on a case-

Sales Development Representative (Remote)

Customer Success & Support

• The VP, Customer Service is responsible for bringing a strategic vision, operational excellence and innovation to the customer teams which include implementation, training, and technical support.
• A successful VP, Customer Service will lead a team of high-
• performing individuals focused on service delivery and responsible for implementations, technical integrations, support services and reporting.
• Reporting to the Chief Customer Officer, the VP, Customer Service is someone who has a strong understanding of software solutions and the skills and experience to create measurable, improved outcomes for Loyal and our customers.
• Responsibilities:Architect the services team to fully adopt industry standards and best-
• practices to achieve operational efficiency to support an ambitious growth plan.
• Develop and manage scalable best-
• class processes to support rapid growth across multiple products and platforms.
• Design and implement processes, systems and structures necessary to consistently deliver high-
• quality customer results.
• Establish and communicate the KPIs and measurements across the services organization that drive continued improvement at all levels.
• Manage the effectiveness and efficiency of services and performance by creating and monitoring standard, custom, and benchmark reports for all customers.
• Identify gaps across the service organization and present solutions to align with organizational goals and metrics.
• Establish service standards across the team and existing product deployment and responsible for the execution of all managed services commitments.
• Responsible for ensuring the support team is structured in a way that maximizes availability for customers.

VP, Customer Service (Remote)

• The Engineering Manager will partner with the Product Manager to build and maintain a high-performing product team, including hiring, coaching, and enabling a diverse team of engineers with various skill levels.
• The Engineering Manager works cross-functionally with a variety of teams across the company to inform direction and roadmap.
• A successful Engineering Manager will ensure team health, knowledge sharing, delivery of objectives, and a positive team culture.
• Reporting to the Director, Engineering, the Engineering Manager contributes to building a strong engineering organization and must demonstrate effective communication skills such as delivering complex technical information to various stakeholders, demonstrating a high level of critical and logical thinking, and exhibiting excellent teamwork and team-building skills.
• The Engineering Manager helps with hiring initiatives across the engineering department.
• Assist in identifying process problems and contribute to the continual enhancement of the design, development processes, and system architecture.
• Ensures solutions meet quality, architectural, security, performance, and maintainability guidelines.
• Stay current with trends, techniques, technology, and other factors impacting the job incorporating as deemed necessary.
• Flexible paid time off, sick and personal days.
• One Time Home Office Setup Stipend For Remote & Hybrid Roles.
• Monthly Internet Stipend for Remote & Hybrid Roles.
• Long term & short term disability 401[k] plan. 16 Weeks Paid Parental Leave.
• Volunteer days per year.
• Matching Gift Program Participation

Manager, Engineering (Remote)

Product Manager

• The Product Manager is responsible for launching features and owning broader roadmaps.
• The Product Manager will become the go-to person if someone in the company has a question about the product or needs help.
• In this role, the Product Manager is well-informed and data-driven when making recommendations.
• They work closely with roles across the organization, such as engineering, design, sales, and marketing.
• At Loyal, you will have the freedom and responsibility to make a major impact within the healthcare system and tremendous growth potential in your role.
• This is an opportunity to shape and define the product, have ownership, and make impactful decisions.
• Responsibilities include:
• Owning and developing a reputation management centered product scaling the product from its current mode to include the most important aspects of analytics, insights, workforce management, and intelligence working cross-functionally to get buy-in from your team owning the positioning and go-to-market strategy for your product driving feature capabilities by vetting feature assessments and creating a framework to assess priority translating the roadmap into detailed requirements with the help of Design and Engineering serving as the product leader and ensure product operations are run smoothly (stand-ups, product tracking, bugs, release planning, retrospectives, etc..) representing Loyal as the product expert on health system business rules educating internal and external stakeholders on health system users, roles, and workforce

Product Manager (Remote)

Product Design (UI/UX)

• Design a website that meets the needs of patients and their families
• Develop user flows, wireframes, and prototypes that effectively communicate design concepts for validation
• Present and communicate concepts, designs, and prototypes to cross-functional partners with clarity
• Assist in the design team's culture through collaboration, feedback, and process iteration

Senior Product Designer (Remote)

• The Senior Engineer, Infrastructure will be responsible for technical strategy, execution, and delivery of planning and deployment of our Azure infrastructure.
• The Senior Engineer, Infrastructure will be responsible for mentoring and helping develop a diverse team of engineers, and work cross-functionally with a variety of teams across the company to inform direction and roadmap.
• The Senior Engineer, Infrastructure will be responsible for ensuring development deliverables are documented and key decisions are recorded in accordance with the design and development process.
• The Senior Engineer, Infrastructure will be responsible for helping with hiring initiatives across the engineering department.
• The Senior Engineer, Infrastructure will be responsible for identifying process problems and contribute to the continual enhancement of the design, development processes, and system architecture.
• The Senior Engineer, Infrastructure will be responsible for participating in software and system performance analysis and tuning, service capacity planning, and demand forecasting.
• The Senior Engineer, Infrastructure will be responsible for designing systems management solutions using automation and self-repair rather than relying on alarming and human intervention.
• The Senior Engineer, Infrastructure will be responsible for using existing strategic technologies and preferring appropriately simple, scalable solutions over more complex and failure-prone ones.
• The Senior Engineer, Infrastructure will be responsible for providing paid time off, sick and personal days, long term and short term disability insurance, 401[k] plan, 16 weeks paid parental leave, matching gift program, participation grant program, annual travel/team events, and E-Verify.

Remote Job Openings at Loyal

Loyal

Senior Software Engineer, Cloud Infrastructure (Remote)

Loyal

Solutions Analyst (Remote)

Loyal

VP, Sales - Mid-Market (Remote)

Loyal

Sales Development Representative (Remote)

Loyal

VP, Customer Service (Remote)

Loyal

Manager, Engineering (Remote)

Loyal

Product Manager (Remote)

Loyal

Senior Product Designer (Remote)

Loyal

Senior Software Engineer, Infrastructure (Remote)

Loyal