Dynamics 365 Customer Service Engineer – System Administrator

🕒 May 15

🇺🇸 United States – Remote

💵 $87k - $108k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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LTS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

🏢 Enterprise

🔐 Security

Government • Enterprise • Security

LTS is a government-focused mission support and healthcare services firm that provides emergency response, occupational health, automated healthcare solutions, and enterprise consulting. It offers rapid nationwide deployment for disaster response, logistics and mass care, and delivers automated diagnostic kiosks, diagnostic lab testing, medical staffing, on-site clinics, and testing/vaccination management for underserved and remote populations. LTS also provides IT modernization, cloud and systems integration, cybersecurity and risk management, AI/ML and data analytics, and program management for federal, state, and local clients with strong compliance (HIPAA and federal standards) and public-sector acquisition experience.

📋 Description

• Provide Tier 2 support for Dynamics 365 end-users, including user access, troubleshooting, issue resolution, and escalation to Tier 3 support as necessary. • Investigate and resolve complex issues related to Dynamics 365 applications, modules, and integrations. • Develop and maintain documentation for support processes, procedures, and solutions. • Stay up to date with the latest features, updates, and best practices related to Dynamics 365.

🎯 Requirements

• Bachelor’s degree in computer science, information technology, or a related field plus 2 years of experience, 8 years of additional relevant experience may be substituted for education. • Minimum of 2 years of experience in a Tier 2 support role, specifically focused on Dynamics 365. • Strong understanding of Dynamics 365 Customer Service (CRM) • Proficiency in troubleshooting and resolving Dynamics 365-related issues. • Experience with Dynamics 365 configuration, customization, and integration. • Excellent analytical and problem-solving skills. • Experience with ITIL processes and practices and the ServiceNow service management tool • Strong communication and interpersonal skills. • Ability to work independently and as part of a team. • Availability to provide work during core customer hours, 8 AM to 5 PM Eastern • Candidate must be a U.S. citizen or permanent resident and able to attain a Tier 4 Public Trust clearance. • Microsoft Dynamics 365 certification is preferred. • Experience in a fast-paced, customer-oriented environment is preferred.

🏖️ Benefits

• Comprehensive benefits for you and your family • Access to cutting-edge tools and technologies • A culture that values innovation, growth, collaboration, and quality • The opportunity to support high visibility federal missions in IT and healthcare • A career path that rewards ambition and performance