Search Engineer - Technical Support

🕒 July 7, 2025

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ☕ Washington – Remote

💵 $88.5k - $121.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Lucidworks

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 $100M Series F on 2019-08

SaaS • Artificial Intelligence • B2B

Lucidworks is a leading provider of search and discovery software platforms, powering the search and discovery experience for some of the world's largest companies. They offer AI-driven solutions to enhance search relevance for eCommerce, workplace, and customer service applications. Lucidworks utilizes advanced technologies such as neural networks, lexical search, and semantic search to deliver personalized and dynamic experiences in industries like retail, financial services, healthcare, and government. Their platform enables businesses to create scalable and intelligent search functionalities that transform user interactions and drive better outcomes.

📋 Description

• Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. • The core to a great digital experience starts with search and browse. • Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. • This role will provide primary support to our U.S. government customers. • This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. • This role is expected to participate in weekend on-call rotations.

🎯 Requirements

• US Citizenship required due to government contracts • 2+ years of hands-on experience with Search technologies such as Apache Lucene/Solr. • 3+ years professional experience in a customer facing level 2-3 tech support role • BS or higher in Engineering or Computer Science is preferred • Experience with technical support CRM systems (Salesforce, Zendesk etc.) • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes • Ability to clearly communicate with customers by email and phone • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies • Enterprise Search, eCommerce, and/or Business Intelligence experience • Knowledge of data science and machine learning concepts • Experience working in a startup or similarly fast-paced, high-growth environment preferred.

🏖️ Benefits

• Discretionary variable bonus • Top-notch medical, dental and vision coverage • A variety of voluntary benefits • Generous PTO policy • Various leave policies • Many other region-specific benefits