Call Center Representative

Job not on LinkedIn

🔥 49 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $20 / hour

⏱ Part Time

🟠 Senior

🔴 Lead

📞 Call Center Representative

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Lucky Gaming

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎲 Gambling

🎮 Gaming

Gambling • Gaming

Lucky Gaming is a Brazil-based online gaming and betting platform that positions itself as a regulated, legally operating operator under Brazil's new betting law (approved 2024). The company emphasizes an innovative, optimized user experience, secure code and user-data protection, and states it is regularized with the Ministry of Finance—citing authorization Portaria SPA/MF nº 252/2025. Public details provided include its corporate name Lucky Gaming LTDA, CNPJ 56. 212. 040/0001-51, and an address in Picos, Piauí, Brazil. The company markets itself (in Portuguese) as a leading/"largest" operator and provides contact information locally.

📋 Description

• Provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues • Place and answer on average 50-65 phone calls a day to address needs, complaints, or other issues with service • Create, follow up on, and close tickets as required daily • Focus on increasing percentage of remote fix tickets relative to the total tickets • Prioritize and organize calls according to urgency • Supervise the route and status of field technicians and collectors to prioritize their daily schedule • Maintain and update call logs, call records and other important documentation • Ensure location owners feel supported and valued • Build relationships with location owners and other call center team members based on trust and reliability • Utilize relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately • Review and communicate low level alerts to the technician and collection team

🎯 Requirements

• Ability to multitask with minimal direction • Strong communication and interpersonal skills to interact with customers, peers, and managers • Attentive to detail with a passion to learn and grow • Ability to work from 11am - 9pm Saturday and Sunday • High school diploma or GED required • Must be at least 21 years of age • Great customer service skills • Excellent written and communication skills • Previous experience in a call center or customer-focused environment • Weekend and evening availability