Conversational Designer

November 13

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Luma Health

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Healthcare Insurance • SaaS • Artificial Intelligence

Luma Health is a company specializing in providing an AI-powered Patient Success Platform that enhances healthcare delivery by optimizing patient engagement and operational workflows. Their solutions include scheduling, waitlist management, automatic reminders, digital communication, and EHR integration to improve efficiency and outcomes in healthcare organizations. Luma Health serves a range of healthcare providers including enterprise health systems, specialty groups, and regional and rural care providers, enabling them to streamline processes and increase patient satisfaction and retention.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Design end-to-end conversational experiences for both voice and text-based AI agents across patient-facing products • Craft dialogue flows, conversational patterns, and error handling that feel natural while achieving business goals • Define and evolve the personality, tone, and voice guidelines for our AI agents across different contexts and use cases • Collaborate with cross-functional teams including product, engineering, AI/ML specialists, and product designers to shape AI product strategy • Conduct user research and testing to understand how patients and healthcare staff interact with conversational interfaces, iterating based on real-world feedback • Design for edge cases, errors, and conversational repair: the messy moments where AI experiences often break down • Create conversation design documentation including sample dialogues, decision trees, and persona guidelines • Partner with product designers to ensure conversational experiences integrate seamlessly with visual UI • Measure and optimize conversational experiences using analytics, user feedback, and conversation logs

🎯 Requirements

• Have 3-5 years of experience in conversational design, voice design, UX writing, or related fields (bonus for healthcare or related industry experience) • A portfolio that demonstrates your ability to design natural, effective conversational experiences: show us your dialogue flows, how you handle errors, and how you've solved complex interaction problems • Experience designing for both voice and text-based interfaces, understanding the unique constraints and opportunities of each • Comfortable working with AI/LLM technologies and understanding their capabilities and limitations • Skilled at writing dialogue that sounds human, handles ambiguity, and guides users without feeling scripted or robotic • Experience conducting conversational user research and usability testing • Willing to collaborate with cross-functional teams and give/receive feedback thoughtfully • Passionate about accessibility and designing inclusive conversational experiences

🏖️ Benefits

• Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs. • Work Life Balance • Flexible Time Off • Wellness Programs • Discounted Perks • 401(k) and Company Equity