Junior Customer Success Manager

🔥 0 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LumApps

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Private Equity Round - LumApps on 2025-07

SaaS • HR Tech • B2B

LumApps is an Employee Experience Platform that provides a cloud-based intranet and communications solution to help organizations connect, engage, and empower employees through personalized content, internal communications, and collaboration tools. The company offers a SaaS product used by enterprises to manage onboarding, training, internal mobility, and personalized employee journeys, with a focus on improving engagement, belonging, and productivity across distributed workforces.

📋 Description

• Own and manage a portfolio of mostly SMB customers • Partner with customers to understand strategic goals, priorities, and desired business outcomes • Build and execute success plans and key performance indicators with customers • Manage customers post-implementation • Grow product adoption and ensure retention, expansion, and customer success • Use customer data to prioritize accounts and proactively address issues • Engage with VPs, Directors, and stakeholders across Communications, HR, IT, Operations, and Frontline functions • Work with Account Managers to develop joint customer success plans and identify expansion opportunities • Collaborate with Sales, Product, Engineering, Marketing, and Operations to address customer needs • Show customers how to derive more value from LumApps and Beekeeper products

🎯 Requirements

• Experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment is a strong plus • Curiosity and willingness to continuously learn • Ability to ask sharp questions and identify root causes • Clear communication and active listening skills • Ability to explain complex concepts simply and translate data into actionable insights • Empathy and ability to navigate difficult situations and set expectations clearly and respectfully • Understanding of SaaS business drivers, customer outcomes, value, and ROI • Proactive, hands-on, solution-oriented approach • Ability to drive adoption, retention, and customer outcomes • Strong organization and planning skills • Ability to manage a customer portfolio and prioritize time effectively • Resourcefulness, including first experience using AI tools to accelerate work • Fluent in German and English is a must • Experience in change and project management is a bonus • Experience with discovery and questioning techniques is a bonus • Basic technical understanding of SaaS landscape and integrations/APIs is a bonus • Experience conducting in-person or online workshops is a bonus

🏖️ Benefits

• State-of-the-art technology and customer success playbooks • Inclusive environment committed to diversity • Opportunity to learn from customers across many industries • Opportunity to work with LumApps and Beekeeper products • Collaboration with cross-functional teams and access to internal experts, documentation, and tools

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