Payment Operations Specialist

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LumiMeds

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

Healthcare • Pharmaceuticals • SaaS

LumiMeds is a telehealth patient-management platform connecting patients with licensed medical providers to deliver personalized weight-loss and longevity injectable treatments. The company offers telehealth consultations, prescription evaluation, and nationwide delivery of prescription and compounded medications (GLP-1s like semaglutide, tirzepatide, and NAD+), with subscription plans, monthly follow-ups, and direct-to-consumer pricing that does not require insurance.

📋 Description

• Manage payment disputes and chargeback cases from initial notification through resolution. • Gather documentation and prepare compelling evidence packages for payment processors and financial institutions. • Coordinate with Customer Support, Pharmacy, Clinical Operations, and Finance to resolve payment-related issues. • Investigate failed payments, duplicate charges, subscription billing issues, and refund requests. • Monitor payment activity to identify fraud trends or recurring operational issues. • Maintain accurate records of disputes, refunds, and payment resolutions. • Recommend process improvements that reduce chargebacks and improve payment success rates. • Help optimize internal payment workflows and operational efficiency.

🎯 Requirements

• 2+ years of experience in Payment Operations, Billing Operations, Chargebacks, Risk Operations, or similar roles. • Experience managing payment disputes or chargebacks. • Experience with subscription or recurring billing models. • Strong analytical and problem-solving skills. • Excellent written communication skills. • Comfortable working with multiple systems simultaneously. • High attention to detail and strong organizational skills. • Ability to work independently in a fast-paced startup environment. • Professional English communication skills (written and spoken).

🏖️ Benefits

• Remote-first culture. • Opportunity to make a direct impact in a rapidly growing telehealth startup. • High ownership and autonomy. • Work alongside teams that are redefining digital healthcare.