Client Service Manager

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🕒 March 31

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Luminary Group

WebsiteLinkedInAll Job Openings

1 - 10 employees

🧬 Biotechnology

⚕️ Healthcare Insurance

Consulting • Biotechnology • Healthcare Insurance

Luminary Group is a global consultancy specializing in life sciences. The company offers executive search, staffing, and consulting services across various fields including pharmacovigilance, regulatory affairs outsourcing, market access, and product development. Additionally, Luminary Group provides expertise in biotechnology, medical devices, and clinical research organization (CRO) sectors, focusing on areas such as predictive medicine, machine learning, genomics, and genomics proteomics. Their services extend to enterprise SaaS solutions and real-world evidence, supporting prestigious clients around the world.

📋 Description

• Direct relationship management with clients, demonstrating a first-class commitment to service • Plan, create and manage client itineraries with collaborative team involvement • Discuss and guide clients through their trip planning process • Resolve any and all client issues that may arise with general relationship + trips • Lead your Operating Pod by scheduling daily and weekly check-in’s, ensuring all details are planned and scheduled in a timely manner • Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning • Manage the procurement of the vendor quoting process and final invoice approval • Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting • Ensure all fees & payments are received from clients within established timelines • Collaborate with travel operations team from start to finish on trips and delegate tasks as needed • Catalog and manage relevant client and trip information in Salesforce CRM • Monitor client feedback and lead trip post-mortem reviews within your pod • Attend meetings and conferences on behalf of Luminary • Regularly interact with clients to ensure their needs are met

🎯 Requirements

• Bachelor’s Degree or equivalent • Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel) • Client focused ethos, committed to delivering purely positive outcomes • Exceptional organizational skills with an aptitude for multi-tasking • Strong ability to manage, distribute, and prioritize tasks • Extremely Customer oriented • Competent with software tools and technology • Excellent verbal and written communication skills • Diligent attention to detail • Deep passion/excitement for world travel • Extremely strong time management skills • Self-motivated with a strong work ethic to service clients • Willing to go the “extra mile” to surprise and delight customers.

🏖️ Benefits

• Competitive Salary • Revenue Share Offering • Healthcare Benefits • 401k Offering • Annual Team Retreat • Special access to reduced rates at luxury hotels • Regular, company-sponsored travel on familiarization or “FAM” trips to properties around the world • The chance to be part of a growing, driven company with room for advancement