Senior Client Services Manager

🕒 March 20

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Impiricus

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

⚕️ Healthcare Insurance

💳 Fintech

🤖 Artificial Intelligence

💰 $3M Seed Round on 2022-04

Healthcare Insurance • Fintech • Artificial Intelligence

Impiricus is a next-generation, proprietary HCP engagement platform designed to facilitate communication between healthcare providers (HCPs) and the pharmaceutical industry. Founded by physicians, it addresses diminishing access to HCPs by providing relevant industry news and resources directly at their fingertips. With a robust API-centric framework, the platform enables partners to track engagement, analyze data, and deliver high-value content efficiently.

📋 Description

• Oversee multiple campaigns in the pharmaceutical space across different therapeutic areas, driving both strategic alignment and execution • Serve as the project-level lead, partnering closely with the client to ensure projects are strategically planned, executed, and aligned to client brand objectives, all while being delivered on time • Act as the primary day-to-day contact, confidently guiding discussions, translating brand goals into actionable plans, and maintaining clear alignment across stakeholders • Assist in Medical Legal Regulator review submissions and work with the Director and internal teams to ensure accuracy and timely approvals • Work cross-functionally with pharmaceutical clients, agencies, and internal teams, proactively manage timelines, anticipate risks, and ensure campaigns progress smoothly and efficiently from kickoff through launch

🎯 Requirements

• 4+ years of experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients across an increasing size/complexity of clients • Demonstrated experience managing simultaneous multi-phase projects with parallel workstreams across cross-functional teams — with end-to-end ownership of the master project plan • History of independently managing complex campaigns across multiple pharma stakeholders, with accountability for on-time, on-spec delivery • Demonstrated ability to translate client goals into actionable campaign plans with clear phasing, milestones, and ownership • Strong command of project management tools (Asana or equivalent) — not just logging tasks, but owning a live project plan across a high-volume book of business at all times • Experience operating in or alongside a SaaS or technology product environment where campaigns intersect with platform build cycles, QA gates, and technical dependencies • Extreme attention to detail with the ability to manage high task volume across accounts simultaneously without dropping threads • Ability to work in a fast-paced, deadline-driven environment as an organized, autonomous operator — this role does not wait to be told what needs to happen next • Travel up to 1-2x per quarter

🏖️ Benefits

• Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge • Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan) • 100% paid short- and long-term disability, plus life and AD&D insurance • Take the time you need with a flexible vacation policy — recharge your batteries your way • 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months) • If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option. • We’ll ship you the gear you need to create a comfortable workspace at home. • Save for your future with tax advantages (and company match!)