Account Manager

🔥 2 hours ago

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Lumivero

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

SaaS

Lumivero is a software company that builds research, qualitative data analysis, risk and decision-making, and experiential learning tools — many with embedded, auditable AI. Its product portfolio includes NVivo, ATLAS. ti, Citavi and XLSTAT for qualitative, quantitative, and mixed-methods research; DecisionTools Suite, @RISK, Predict! and SharpCloud for Monte Carlo simulation, risk modeling, and decision visualization; and an Experiential Learning Cloud for managing student placements and assessment. Lumivero’s offerings emphasize Excel integration, enterprise-grade dashboards, governance and auditability, and are targeted at higher-education institutions, research teams, and organizations managing enterprise risk and project portfolios.

📋 Description

• Act as the primary relationship manager and liaison between key customers and Lumivero • Work with cross-functional teams to maintain client satisfaction and trust to expand the footprint, introduce new software products and increase wallet share • Manage the full sales cycle with customers using a consultative, relationship-driven approach • Identify and size revenue opportunities by account, roadblocks to expanding or retaining revenue and facilitate with internal teams to build winning strategies • Define a relationship strategy within each account • Achieve the quarterly and annual revenue targets set by the company and manage and document pipeline and forecast in a CRM • Provide summaries to management regarding revenue opportunities and risks, and any product feedback or insights from our top clients.

🎯 Requirements

• 5+ years’ work experience as a Strategic Account Manager or Key Account Manager successfully growing and retaining high value accounts in a SaaS environment • 5+ years of consistent and demonstrable achievement as a “Top Producer” in past quota carrying roles • Effective strategic communication with all levels of the client organization, with a focus on driving relationships and action, from end-user to C-suite • Ability to navigate complex organizational structures, long sales cycles, and multiple decision-makers • Strong intellectual curiosity to uncover why buyers will buy and how to leverage that information • Proficient working with Salesforce.com, Virtual Meeting software (Zoom, MS Teams, etc.), and MS Office products.

🏖️ Benefits

• full medical, dental, and vision coverage • unlimited PTO • 401K