Online Support Representative

Job not on LinkedIn

🔥 7 minutes ago

🇵🇭 Philippines – Remote

💵 $1k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Luxury Presence

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏠 Real Estate

📣 Marketing

Real Estate • Marketing

Luxury Presence is a company that specializes in providing real estate professionals with top-tier digital solutions. They offer award-winning real estate website designs and expert marketing solutions aimed at helping agents, teams, and brokerages grow their business and build their brand. Their platform includes tools for IDX home search, property websites, digital CMA, SEO services, content marketing, advertising, and social media management. Trusted by over 20 of the top 100 Wall Street Journal agents, Luxury Presence empowers real estate professionals to attract more business through beautiful and functional digital experiences.

📋 Description

• Assist customers with issues and requests when using products and services • Resolve customer queries and execute website requests • Recommend solutions and guide customers through product features and functionalities • Respond to customer requests via Salesforce chat and/or email • Identify customer needs and help clients use specific product features • Analyze and report product issues by testing scenarios or replicating user issues • Email clients and provide frequent updates • Report technical issues to the Product Team • Share feature requests and effective workarounds with team members • Gather customer feedback and share it with Product, Sales, and Marketing teams • Assist in training junior Customer Support Specialists • Support and assist teammates

🎯 Requirements

• Experience as a Technical Customer Support Specialist or similar technical customer support role • Experience with website front-end and back-end systems • Experience using help desk software, remote support tools, and online software including Salesforce, Slack, Asana, HubSpot, Google Drive, ChatGPT, Coda, Canva, and Claude • Understanding of CRM systems • Excellent communication and problem-solving skills • Ability to educate clients on product features and guide them toward effective solutions • Multi-tasking abilities and resourcefulness • Patience when handling tough cases, particularly live client websites • Degree in Information Technology, Computer Science, or a related field preferred, or equivalent practical experience • Familiarity with the real estate industry is a plus • Must be a current resident of the Philippines • Willing to work graveyard hours if assigned, 5 days a week, 9 hours a day with a one-hour meal break • Own a laptop or desktop • Have a valid government ID • Have an existing bank account or be willing to open one if hired • Stable internet connection of at least 100 Mbps and a backup connection • Live in an area with a stable power supply

🏖️ Benefits

• Stable internet connection requirement of at least 100 Mbps with a backup connection • Remote work arrangement • Opportunity to work with an AI growth platform for real estate • Training and support for teammates and junior Customer Support Specialists

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