Senior Customer Service and Phone Specialist, AU/US

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Living in a Bubble

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Retail

Living in a Bubble is an Australian direct-to-consumer brand that designs and sells campervan and RV accessories through an online store. The company offers products such as magnetic flyscreens, insulated window covers, storage organizers, cookware sets, and portable cordless vacuums designed for van life and small mobile living spaces. Living in a Bubble positions itself as a lifestyle brand for van-lifers, emphasizing quality materials, easy installation, and community-oriented messaging.

📋 Description

• Return calls and voicemails quickly, within 5 minutes during business hours. • Answer “will it fit my van?” using the fitment guide: ask the right questions, check, then answer with confidence. • Help customers choose the right products and bundles, take orders over the phone and follow up quotes. • Explain how products work and how to install them, before and after purchase. • Reply to emails, chat and social messages in a warm, plain and personal tone. • Handle order updates, returns, replacements and delivery issues within policies and approval limits. • Keep SOPs, reply templates and the fitment guide up to date as products and rules change. • Spot recurring problems, raise them with evidence, and push for fixes. • Track response time, customer satisfaction and phone orders, and send a short weekly update to the co-founder. • Review a sample of team replies each week and share feedback. • Share customer feedback with product and operations teams.

🎯 Requirements

• Excellent spoken English, easily understood by Australian and US customers, and comfortable with strong Australian accents. This is non-negotiable. Expect a live phone assessment. • Excellent written English. You will write as much as you speak. • At least 3 years in a phone-based customer service or sales role as your main job, not occasional calls alongside email. • A track record of phone sales or retention against a target. • High attention to detail. • You learn technical products quickly • Experience on Australian-facing accounts (BPO, telco, banking, airlines or retail) strongly preferred. • Experience with e-commerce or considered purchases, where customers ask a lot of questions before they buy, strongly preferred. • Interest in vehicles, makes, etc. nice to have. • Gorgias or a similar helpdesk, Shopify, Asana and Slack nice to have. • Remote, based in the Philippines. • Full time, 40 hours a week. • Monday to Friday, 8:00am to 5:00pm Brisbane time (6:00am to 3:00pm Philippine time), with a one hour break. • During work hours you reply on Slack within 10 minutes. • Start date: early January 2027.

🏖️ Benefits

• A full-time remote role with a stable, long-term team. • A clear path to Customer Service Lead, with a pay review when you step up. • Day shift, Monday to Friday. No nights shifts • A direct line to our co-founder and real ownership of the customer phone experience. • Paid training and onboarding, with product samples sent to you • After your 6 month probation: 13th month pay; HMO; paid leave; vacation leave; seasonal performance bonuses.

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