Vice President, Customer Success

Job not on LinkedIn

🕒 May 19

🇺🇸 United States – Remote

💵 $220k - $260k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Lone Wolf Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

Real Estate • SaaS • eCommerce

Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America.

📋 Description

• The Vice President of Customer Success is responsible for building and scaling customer value, retention, and growth engine. • Transform the Customer Success organization into a segmented, operationally rigorous, and AI-enabled function. • Redesign the Customer Success operating model to include dedicated Customer Success Managers (CSMs) and pooled CSM engagement models. • Lead the implementation and operationalization of a Customer Success platform and establish lifecycle management plays.

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Technology, or related field required; advanced degree preferred. • 10+ years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations. • Executive leadership experience within a SaaS or technology organization with complex customer segmentation and retention models. • Proven experience redesigning or scaling Customer Success operating models across high-touch and tech-touch segments. • Experience implementing and operationalizing Customer Success platforms and workflow automation tools. • Strong understanding of AI, automation, digital engagement strategies, and customer lifecycle orchestration. • Demonstrated success improving retention, adoption, and customer outcomes through operational excellence and scalable processes. • Strong executive presence with the ability to influence and collaborate across senior leadership teams. • Experience leading organizational transformation and change management initiatives