Client Support Specialist – Billing

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Responsible for acting as a billing liaison between clients and company, resolving customer queries via phone and email while meeting productivity goals • Follow up on returned claims, among other billing responsibilities • Keep clients informed of billing and payment status • Collaborate with internal billing teams and customer success as needed to resolve client cases • Troubleshoot issues related to client accounts and collaborate with provider team to complete steps necessary to use health plan benefits • Collaborate with technical teams to identify bugs and improve the client/provider experience • Ability to work on a scheduled shift and holidays

🎯 Requirements

• 1+ years experience in healthcare billing customer service • Experience in healthcare and/or medical billing a plus • Experience in medical billing setting in bank reconciliation, payment posting and patient billing, ability to read and understand EOBs helpful • Experience with Zendesk, Salesforce, and/or JIRA a plus • Excellent attention to detail • Excellent written and verbal communication skills

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K retirement benefits • Monthly tech allowance • We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food, regular community celebration…and more!