Customer Experience Representative

Job not on LinkedIn

🕒 May 20

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🛍️ eCommerce

🛒 Retail

B2B • eCommerce • Retail

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Handle inbound call volume, with expectations of taking about 30-35 post-sales calls/chats per day. • Provide single call resolution on all calls and handling escalations to the best of your ability. • Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs. • Maintain customer records by logging and retaining correct and precise information in Salesforce.com. • Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow. • Work with a team of 5-10 Customer Experience representatives. • Success will be measured through call quality, calls per hour, adherence to schedule and de-escalation metrics every month. • Demonstrate strong verbal communication skills with the ability to engage customers. • Attend all scheduled small group trainings. • Complete all Brand Sales Trainings each month.

🎯 Requirements

• High School diploma or equivalent is required. • Minimum of 1-2 years of experience in a customer-facing, fast-paced, service-related role. • Proven experience utilizing internal tools and resources to solve customer issues. • Ability to type 40+ WPM for phones and 45+ for chat is required. • Familiarity with Microsoft Office. • Strong organizational skills. • Highly meticulous and outstanding interpersonal skills. • Self-motivated, great teammate, quick learner, detailed and adaptable.

🏖️ Benefits

• Excellent benefits package • Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with company match • Mental health coverage • Gender affirming and family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities