Customer Service Representative

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🕒 May 20

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TerminixSIS India

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1927

🤝 B2B

🏢 Enterprise

📋 Compliance

B2B • Enterprise • Compliance

TerminixSIS India is a leading pest management company operating in India. Part of the SIS Group, it offers a wide range of innovative pest control solutions, including termite treatment and extensive pest management for various industries such as food processing, healthcare, hospitality, and more. With a legacy of over 90 years in the pest control domain, TerminixSIS is known for its environmentally friendly and government-approved pest management practices. They provide tailored solutions to meet specific customer needs across over 250 cities, ensuring compliant and effective pest eradication, supported by trained professionals and a robust infrastructure capable of executing over 100,000 services monthly. TerminixSIS is a member of the Indian Green Building Council and adheres to several audit standards like FSSAI, HACCP, and ISO.

📋 Description

• Responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships • Provide a high-quality service experience that generates creative leads • Answer predominantly routine inquiries and resolve problems that may require deviation from standard operating procedures • Promote new products/services to expand customer relationships • Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts • Cultivates and maintains ongoing customer relationships • Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting • Communicates with branch personnel to resolve service and scheduling issues • Handles incoming calls from technicians to provide support

🎯 Requirements

• 2 years of customer service experience preferred • Ability to use a computer • Basic knowledge of Microsoft Word, Excel, and Windows • Ability to type 36 wpm preferred • Good verbal, written, and interpersonal communication skills • Ability to overcome objections and problem-solve • Ability to work in a fast-paced environment • Good problem-solving skills • Must be dependable and consistently punctual for all scheduled shifts • A private home office/workspace suitable for working remotely during the scheduled shift • Broadband internet (80Mbps download & 20Mbps upload speeds) with the ability to hardwire via an Ethernet cable • Child / dependent care is necessary during the hours of the scheduled shift

🏖️ Benefits

• Start Day 1 for Full-Time Colleagues - No Waiting Period! • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more • 401(k) retirement plan with company-matching contributions • Flexible work arrangements • Vacation days & sick days • Company-paid holidays & floating holidays • Professional and Personal Growth • Multiple avenues to grow your career • Training and development programs available • Tuition Reimbursement benefits (for FT Colleagues)