International Critical Incident Consultant

🕒 May 28

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Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

⚕️ Healthcare Insurance

☁️ SaaS

👥 HR Tech

💰 $235M Series F on 2022-01

Healthcare Insurance • SaaS • HR Tech

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• To provide the first point of contact for custodians who require critical incident support, advising on best practice clinical interventions (CIS) and crisis response programmes. • To engage with various global subsidiaries and partners in the review, approval, and support of the provision of CI support. • To accurately capture all information on the database pertinent to the clinical management of the case. • To request and manage CI costing from global subsidiaries and partners and ensure that quotes are provided to customers for approval. • To selectively provide onsite and/or virtual clinical CI support/counselling to customers and members where appropriate. • To engage with all customers and stakeholders as and when required to ensure that CI and disruptive event services are effectively implemented. • To engage with Client Services and Customers in formal or ad hoc meetings to ensure that there is a comprehensive understanding of the services we deliver. • To create client protocols and relevant documentation working closely with the Client Services and Marketing team in the delivery of such materials. • This job description is not exhaustive and may be amended or added to as the role develops and as business demands change.

🎯 Requirements

• Minimum of a master’s Qualification as a Psychologist / Counsellor or equivalent qualification. • Registration with the specific psychological / counselling board in your respective country. • Minimum of 2 years working experience with trauma and critical incident experience. • Be able to demonstrate sound understanding of various trauma and disruptive events theory and paradigms. • Computer literacy & confidence adopting new technologies. • Ability to effectively merge Clinical and Critical Incident focus. • Client service orientation. • Articulate, competent in English. • Good telephone manner and ability to provide telephonic therapy. • Good Clinical understanding and ability to manage critical incidents and workplace disruptive events. • Good time management ability. • Excellent admin skills. • Ability to work within a team. • Ability to work well under pressure and with swift response times. • Business and commercial awareness and competent basic financial administration.

🏖️ Benefits

• Requires rotational weekend standby duties (approx. every 3–5 weeks) to respond to any urgent requests that may come through after hours. • Global Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion. • Remote: This is a remote role in Malaysia, must have suitable space to work remotely, with strong reliable power and Wifi, and a smart phone required for Lyra systems authentication login. • On occasion, there may be expectation to travel to customer sites in Malaysia/regionally to support with onsite CIS interventions.